Financial Center Manager - Austin North

Job Description

This position is open for the entire market and the specific Financial Center location will be based on business needs.

If you are offered a position, you will train at one financial center and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.

Responsible for managing a financial center and its employees on a day-to-day basis.

Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client‑centric and risk culture in the center, and helping clients achieve their financial goals.

Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities

• Develop talent, including proactive sourcing of candidates
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention
• Manage business results through formalized management routines and coaching
• Create a world‑class client experience environment
• Manage market‑level initiatives prescribed by market leaders
• Drive operational excellence by engaging employees on business strategy
• Manage organizational priorities and effective execution
• Managerial Responsibilities
• Break down barriers to create a more inclusive environment that supports company D&I goals
• Challenge end‑to‑end process efficiency and effectiveness, champion data‑driven decision‑making and remove obstacles to optimize operations
• Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
• Inspect and challenge risk controls, governance and culture to ensure timely identification, escalation, debate, and remediation of risk across the organization
• Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance
• Efficiently allocate and manage resources across the organization to drive short‑ and long‑term profitability
• Inspect and manage the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
• Mobilize organizational resources to deliver the full range of the bank’s capabilities to meet client needs and gain competitive advantage
• Required Qualifications
• 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
• Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages your time and capacity.
• Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Can be flexible to work weekends and/or extended hours as needed.
• Desired Qualifications
• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual – Spanish highly desired

Skills

• Customer Service Management
• Performance Management
• Coaching
• Customer and Client Focus
• Talent Development
• Risk Management
• Sales Performance Management
• Business Operations Management
• Recruiting
• Result Orientation
• Referral Management
• Leadership Development
• Inclusive Leadership
• Prioritization
• Problem Solving
• Minimum Education Requirement
• High School Diploma / GED / Secondary School or equivalent
• Shift
• 1st shift (United States of America)
• Hours Per Week
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