Manager, IT Vendor Management

Job Description

Blue Cross NC is seeking a Manager, IT Vendor Management, to lead vendor management and governance for outsourced relationships, helping minimize risk and ensure contract compliance.

This role serves as the primary management contact and liaison between IT business owners, vendor service delivery, vendors, and internal teams.

The Manager provides guidance on vendor performance to contracting and sourcing teams, oversees vendor managers responsible for monitoring service delivery and contracted service levels, and ensures outsourced partnerships deliver maximum value while meeting contractual SLAs.

• What You’ll Do
• Lead staff responsible for managing contractual performance and compliance for complex or high profile/critical vendor(s) to ensure compliance and risk mitigation.
• Partner with IT leads and vendor service delivery to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.
• Ensure vendor management team is monitoring ongoing service level metric/performance to ensure contractual obligations and/or other performance agreements are met and providing corrective action management when required.
• Coordinate analysis of information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions.
• Oversee internal process for handling high severity and stagnant issues/events; esc and partner with internal business partners for remediation as needed.
• Ensure adherence to standard procedures for vendor governance, including data access and security.
• Ensure review of vendor work for quality issues, design and administer customer surveys and other feedback processes, and lead formal vendor service reviews and/or audits as needed.
• Provide inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.
• Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge, and feedback on vendor operations from the business perspective.
• Provide ongoing oversight of work processes for the team as well as performance management, coaching, training, and development.

What You Bring

• Bachelor's degree or advanced degree (where required)
• 8+ years of experience in related field.
• In lieu of degree, 10+ years of experience in related field.
• Bonus Points
• Experience working in technology and IT delivery
• Experience managing technology vendors, including services, software, and hardware
• Experience leading and developing teams of vendor management professionals
• What You’ll Get
• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community.
• Work-life balance, flexibility, and the autonomy to do great work.
• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution.
• Learn more
• Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection.

In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters.

We welcome candidates from outside the local area and in any states listed on this job posting.

Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed.

Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.

Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$118,691.00 - $189,906.00

Budgeting, Business Development, Contract Administration, Contract Negotiations, Cost Controls, Leadership, Negotiation, People Management, Procurement, Project Management, Stakeholder Management, Supply Chain, Vendor Contract Negotiations, Vendor Management

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