Senior Operations Consultant - THIRD SHIFT

Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths – whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Responsibilities Leads the design, development, and implementation of complex products, systems and services in an operations environment using subject matter expertise. Manages projects and direct activities of a team related to special initiatives. Advises as a technical expert in the assigned area by providing work direction, guidance and training to employees and business partners on new complex initiatives. Builds relationships with business partners across various Lines of Business. Manages and defines responsibilities and accountabilities for key program and projects. Line of Business Responsibilities Monitoring overall performance of shift and management of the business. Associate coaching (1:1 with associates and creating action plans). Managing incoming mailbox volume (escalating fraud trends). Process overnight card requests. Monitoring detection queues to clear out accounts or assist associates with accounts. Peer coaching. Review quality results to address performance with associates. Procedure review and updates. Conduct staff meetings. If necessary, assist with calls to manage service levels. Any other task that may need to be performed (specifically for overnight shifts). Need to be flexible with schedule as time may change due to coverage. Managerial Responsibilities Opportunity