Field Service Engineer

Position description

Job Description

Principal duties and activities include, but are not limited to

• Lead the installation, maintenance, troubleshooting, and/or repair of HAHN Automation Group equipment at customer sites.
• Provide customers with technical support and guidance during both warranty and non-warranty phases with an emphasis on mechanical and electrical diagnostics and support.
• Participate in commissioning of mechanical, electrical, and control systems as equipment is in the development phase.
• Lead the implementation of equipment upgrades and retrofits in the field on HAHN Automation Group equipment, including electrical, mechanical, and control system modifications.
• Perform equipment mechanical, electrical, and controls system check‑out activities for the automated equipment as it is developed by HAHN Automation Group.
• Assist with the development of software validation protocols to confirm the machine control software meets all safety, performance, and technical requirements.
• Support customers during machine acceptance testing and qualification activities.
• Mentor and train less experienced field service staff in the techniques used to analyze and troubleshoot problems with automated equipment.
• Identify and attend outside training sessions consistent with company goals and areas of expertise to ensure continuing education and technical skill advancement.
• Provide timely and accurate service reports documenting activities and services performed at customer sites.
• Travel required, including overnight travel – potentially domestic and international.

Requirements

Education: College accreditation with emphasis in engineering or equivalent field service experience, preferably from within a manufacturing firm—bachelor’s degree with concentration in Electrical or Mechanical Engineering preferred.

Experience: 3‑5+ years of experience in a similar industry is required, including an emphasis on equipment assembly, diagnostics, and troubleshooting.

• Additional Skills
• Ability to troubleshoot and debug complex automation systems, which may involve addressing software bugs, wiring or mechanical issues.
• Ability to positively and professionally interact with customers in potentially stressful situations—communicating effectively and using sound judgement.
• Proficiency in the use and programming of various PLC, HMI, robot, motion control, Lab VIEW, and machine vision software applications.
• Ability to read and understand electrical schematics, pneumatic diagrams, mechanical assembly and component drawings.
• Awareness of and dedication to complying with all internal and customer safety policies and government mandated safety regulations relative to the specific work being performed.
• Strong analytical and decision‑making skills to define, evaluate, and resolve problems systematically.
• Electrical and mechanical ability and aptitude.
• Strong technical and analytical skills.
• Skilled in the use of various equipment such as hand tools, multi‑meters and other measurement devices (such as calipers).
• Strong communication skills, both written and verbal with competency in computer and Microsoft Office products.
• Ability to collaborate in team environments while maintaining individual duties effectively.
• Flexibility to travel, domestic and international, sometimes with minimal notice and work additional hours as needed to meet project requirements.
• A commitment to integrity, ethical and economical practices, and the organization’s mission.
• Physical and Environmental Requirements
• Full body mobility with the ability to bend, stoop, climb, and lift or move 40 lbs. of weight.
• The ability to walk within restricted areas of the company manufacturing plant, and customer facilities.
• Professional conduct in regards to hygiene and dress.
• The ability to read and prepare business documents as well as conduct business over the telephone in a sometimes-loud environment.
• The ability to sit or stand for long periods of time.
• The ability to travel to customer, supplier, and/or inter‑company sites via vehicle or airplane (both domestic and international).
• Valid driver’s license with driving record of acceptable risk as defined by HAHN Automation Group US’s insurance company.
• Must be legally authorized to work for any employer in the United States now and in the future without employment visa sponsorship.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Options
• Accident Insurance
• Critical Illness Insurance
• Short-term, Long-term Insurance, & Life Insurance
• Vacation/Sick/Holiday
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