A leading international technical services provider is looking for a Service Delivery Manager to take ownership of a major managed network and security contract for a high-profile manufacturing client. The contract runs across four European countries, and this role leads the German operation, with engineering teams based in Hamburg and Bremen.
This is a senior management role with a split between service delivery and team leadership. You will be the main point of contact for the client in Germany and responsible for making sure the service runs smoothly, meets its commitments and keeps improving.
Why Apply?
- Senior, visible role leading a strategic contract with real ownership
- Hybrid working with a balance of on-site client presence and flexibility
- Part of a large international organisation with a wider European delivery team
Responsibilities:
- Own the client relationship and account management for the German side of the contract
- Take full responsibility for SLA and KPI performance, reporting and service improvement
- Lead, develop and motivate a team of 8 engineers across Hamburg and Bremen
- Manage two subcontractor partners covering out-of-hours support and technical interventions
- Oversee activity tracking and budget follow-up, with light P&L responsibility
- Work closely with international delivery leadership across the wider European contract
Skills/Must have:
- Proven experience as a Service Delivery Manager, Account Manager or Operations Manager in a managed services environment
- Background in network and/or security services, with enough technical understanding to grasp engineering priorities (this is not a hands-on technical or architect role)
- Experience leading and developing engineering teams, ideally across more than one site
- Experience managing subcontractors or third-party suppliers
- Confident managing SLAs, KPIs and client escalations
- Fluent German and English, spoken and written
- Familiarity with ServiceNow, Jira or Qlik is a plus but not essential
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Senior Service Delivery Manager in Hamburg Arbeitgeber: Hamilton Barnes ?
Als Arbeitgeber in der dynamischen Umgebung von Frankfurt bieten wir Ihnen die Möglichkeit, als Design Manager an bedeutenden Projekten im Bereich der Datenzentren und kritischen Infrastrukturen zu arbeiten. Unsere Unternehmenskultur fördert Zusammenarbeit und Innovation, während wir Ihnen durch gezielte Weiterbildungsangebote und ein unterstützendes Teamumfeld helfen, Ihre Karriere voranzutreiben. Profitieren Sie von einem attraktiven Arbeitsumfeld, das sowohl technische Exzellenz als auch persönliche Entwicklung in den Vordergrund stellt.
