Handoff is seeking a highly organized, customer-focused Sales & Customer Service Coordinator to support our growing corporate housing operations. This role serves as a key liaison between our sales team, operations team, multifamily communities, partner network, and clients to ensure an exceptional customer experience from inquiry through move-out.
The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where responsiveness and communication are critical. This position requires someone who enjoys building relationships, solving problems, and managing multiple priorities simultaneously.
Because our clients often have time-sensitive housing needs, quick response times, exceptional communication, and a sense of urgency are essential for success in this role.
Key Responsibilities
Sales Support
- Assist the sales team with sourcing apartment availability for new client requests.
- Communicate with apartment communities and partner providers to obtain pricing and availability.
- Maintain relationships with TurnKey's nationwide partner network.
- Coordinate housing options that align with client requirements.
- Assist with proposal preparation and sales support activities.
Customer Service
- Serve as a primary point of contact for resident and client inquiries.
- Respond promptly to phone calls and emails from residents, clients, apartment communities, and partners.
- Coordinate maintenance requests with apartment communities and vendors.
- Track service requests through completion and provide timely updates to residents and clients.
Sales & Customer Service Coordinator Job Description
- Work closely with the Operations Team to ensure issues are resolved quickly and professionally.
- Escalate urgent matters when appropriate.
Administrative Support
- Maintain accurate records within company systems.
- Document customer interactions and follow-up activities.
- Assist with operational projects and administrative tasks as assigned.
- Support cross-functional communication between Sales and Operations.
Qualifications
Required
- Minimum 2 years of customer service experience
- Fluent in spoken and written English
- Excellent verbal and written communication skills
- Comfortable communicating professionally by phone and email
- Strong organizational and multitasking abilities
- Ability to prioritize competing responsibilities in a fast-paced environment
- Strong attention to detail
- Ability to work independently while collaborating effectively with a remote team
- Proficient in Microsoft Office and web-based software platforms
Preferred
- Experience in property management, multifamily housing, corporate housing, hospitality, or relocation services
- Previous experience supporting sales teams
- Experience working with CRM or property management software
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