Job Summary
As a dynamic and experienced Payment Posting Manager, you will oversee day-to-day operations for a team of payment posters to ensure accurate and timely posting and reconciliation of all incoming ERAs, EOBs, and cash deposits across our multi-state customer base.
Job Type
Full-time
Description
As a dynamic and experienced Payment Posting Manager, you will oversee day-to-day operations for a team of payment posters to ensure accurate and timely posting and reconciliation of all incoming ERAs, EOBs, and cash deposits across our multi-state customer base.
Operations and Process Management
- Provide project guidance to the Payment Posting Department to successfully implement efficient posting processes.
- Implement and test regulatory requirements affecting payment processing and cash posting, including adherence to X12 HIPAA mandated transactions (EDI 835).
- Coordinate with Finance and other stakeholders to ensure all deposits are posted as directed and all money and files are in balance.
- Develop, revise, and document processes and policies for the department aligned with company initiatives.
- Ensure completion of End of Month Closing activities for internal stakeholders and clients.
Team Leadership and Performance
- Monitor status of staff workload and identify weekly activity, trends, and impact of unworked accounts.
- Establish productivity monitoring for department staff to maximize resources and results.
- Monitor key performance metrics, address issues in a timely manner to improve performance and resolve issues.
- Conduct regularly scheduled meetings to communicate compliance with established procedures and overall work unit effectiveness.
- Manage communication and processes between departments involved in the revenue cycle and identify areas for improvement.
- Represent the organization in internal and external stakeholder meetings, providing data-driven operational updates, performance analysis, and strategic recommendations to support business objectives and continuous improvement.
Required Skills And Competencies
- Effective leadership skills including implementing change, planning, problem solving, and developing goals and priorities.
- Ability to inspire confidence, exercise good judgment, and act decisively.
- Effective written and verbal communication skills that foster trust, credibility, and understanding.
- Ability to analyze data and workflows to develop solutions and solve complex problems at scale.
- Strong knowledge of EDI remittance advice processing and implications of incorrect setups.
- Knowledge of state and federal rules and regulations including confidentiality, compliance, Fair Debt Collection practices, and insurance regulations.
- Experience managing medium to large scale projects involving multiple departments and resources.
Qualifications
Required
- Five (5) years of revenue cycle experience with direct oversight of large-scale payment posting operations.
- Five (5) years of healthcare revenue cycle experience with direct oversight of large-scale payment posting operations.
- Two (2) years of related experience in a leadership role.
- Advanced Excel skills.
Preferred
- Strong working knowledge of CollaborateMD, including complex formulas, macros, templated reconciliation workbooks, and pivot tables.
- Strong working knowledge of Power BI.
- 2-5 years of experience in RCM for substance abuse/mental health facilities.
Benefits
- 100% remote first company to foster flexibility, inclusivity, and autonomy.
- Competitive salary and performance-based increases.
- Comprehensive health insurance plans.
- Retirement savings plan (401(k)) with employer matching.
- Responsible PTO and holidays.
- Professional development opportunities.
- Collaborative and supportive work environment.
- Recognized as a Great Place to Work by our employees.
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