Supervisor Customer Service Sales (m/f/d)

Your Responsibilities

In this key role, you will lead and strategically develop our Customer Service Sales Team. You will directly manage 7 employees and hold overall responsibility for a team of 14. You will oversee four key functional areas and play a significant role in customer satisfaction and operational efficiency:

• Area Sales – Strategic Customer Management
  • Developing and maintaining long-term customer relationships
  • Close collaboration with our agents and equipment sales teams
  • Leading contract negotiations with strategic customers
• Print Mat Solutions
  • Ensuring timely delivery of printing mats for flexographic printing
  • Coordinating artwork creation for digital printing
• Service Sales Order Management
  • Responsible for processing sales orders for inks, spare components and wear items, repair services
  • Optimizing order and delivery processes
• Maintenance Service Coordination
  • Planning and organizing maintenance services
  • Acting as the interface between customers and support

In this role, you report directly to the Head of Customer Service. You are willing to travel up to 20% of your working time.

Your Profile

• Successfully completed master’s degree in industrial engineering, Mechanical Engineering, Business Administration, or a comparable field
• Several years of professional experience in sales or customer service, ideally in an international industrial context
• Experience in negotiating contracts with customers
• At least 5 years of leadership experience, ideally with responsibility for various functional areas
• Strong communication and leadership skills
• Structured, solution-oriented approach and a high level of customer focus
• Strong affinity for data analysis and working with KPIs
• Initial experience with or a strong interest in the use of artificial intelligence for process optimization
• Fluent in written and spoken German and English

We Offer

• An exciting leadership position with a high degree of creative freedom
• Collaboration within a motivated, international team
• Attractive compensation and flexible working conditions
• Opportunities for personal and professional development

Interested?

We look forward to receiving your detailed application.