Coordinator (m/f/d) Claims Hull & Machinery

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world's largest and most modern reefer container fleets, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

The Hull & Machinery / Casualty Management team is responsible for the processing and settlement of hull & machinery and collision liability claims for Hapag-Lloyd AG and its subsidiaries.

This includes the following tasks in particular:

• Gathering information and processing the documentation of ship-related claims, in particular claims related to stevedore damages
• Assessment of the factual and legal situation with the involvement of other departments, experts, insurers and lawyers
• Collaborating with colleagues in other involved departments in insurance-related tasks
• Conducting settlement negotiations and handling recourses against third parties and, in individual cases, assisting with the preparation of litigations in collaboration with lawyers
• Monitoring and analyzing risk situations and risk developments regarding loss prevention
• Settlement with insurers
• File management and maintenance of statistical data and reserves in the IT system

• Successfully completed training in one of the following areas: shipping, insurance or nautical/ship technology
• Interest in different approaches to the assessment of ship damage (commercial, nautical, insurance perspective)
• Argumentation experience and negotiation skills
• Good communication and cooperation skills, reliable team player
• Ability to organize yourself and work in a structured manner
• Good IT skills and enjoy working with specialist software
• Very good knowledge of written and spoken English

We offer:

• The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
• Excellent career development opportunities, supported by a spacious range of training and development courses
• Competitive remuneration (13 salaries + vacation pay) and various additional benefits, as well as a permanent employment contract with a financially healthy company
• A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
• Company restaurant with everyday fluctuating, great-quality dishes to choose from as well as coffee bar
• Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
• Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
• Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing
• Please use our online tool for applying with us.
• We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.

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