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- Aufgaben: Lead our digital transformation and enhance customer experience through innovative service delivery.
- Arbeitgeber: Join Hapag-Lloyd, a leader in global shipping and logistics.
- Mitarbeitervorteile: Enjoy competitive pay, 28+ vacation days, hybrid work, and wellness programs.
- Warum dieser Job: Be part of a dynamic team driving change and making a real impact.
- Gewünschte Qualifikationen: Experience in customer service and project management; strong communication skills required.
- Andere Informationen: Position is limited until 31.12.2026 with opportunities for personal growth.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
Responsibilities And Tasks
Play an important role in our digital transformation journey: Build a new and innovative work environment for improved customer experience by self-service features, automated process, increased visibility for a more proactive and value adding service approach.
- Support the Product Owner of Import Customer Service process:
- Conceptualize and drive the development of IT projects to improve Customer Service effectiveness and efficiency.
- Represent the voice of the customer in an agile framework, translate user needs into user stories.
- Be accountable to maintain product backlog and prioritize user stories based on importance and dependencies for implementation.
- Connect and align internal and external members.
- Take responsibility to design appropriate training concepts, create training material and train the organization.
- Plan and execute the rollout of new tools in the organization.
Requirements and Qualifications
To be successful in this role, you should:
- Have experience in an Area, GCC, Regional Customer Service and demonstrate experience in project work.
- Be able to create a business concept from scratch, prepare content for training and change management material.
- Be excited about challenging the status quo, coming up with creative and innovative solutions and implementing them.
- Be motivated to take over ownership in a dynamic project environment, lead working groups and work independently on our project deliverables to deliver them within the committed timeline.
- Be able to build strong relationships with internal stakeholders in the business- and IT teams.
- Have an assertive personality and be able to convince relevant stakeholders in the organization.
- Feel comfortable presenting results and project status updates to involved partners and stakeholders.
- Have excellent command of spoken and written English.
We Offer
- Constantly new, responsible tasks, the opportunity to introduce solutions that you are personally convinced of.
- Excellent opportunities for further development, supported by a wide range of training and development opportunities.
- Competitive remuneration (13 salaries + vacation pay) and social benefits, as well as a permanent employment contract.
- At least 28 days of vacation, flextime, capital-forming benefits, company pension plan.
- Company restaurant with daily changing, high-quality dishes to choose from as well as coffee bar.
- Central location between the main train station and Jungfernstieg as well as subsidy for public transportation.
- Hybrid work model: 3 weekdays at our headquarters in the heart of Hamburg and 2 weekdays mobile work.
- Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing.
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Manager (m/f/d) Service Delivery - limited until 31.12.2026 Arbeitgeber: Hapag-Lloyd AG
Kontaktperson:
Hapag-Lloyd AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Manager (m/f/d) Service Delivery - limited until 31.12.2026
✨Tip Number 1
Familiarize yourself with the latest trends in digital transformation and customer service. Understanding how self-service features and automated processes can enhance customer experience will give you a competitive edge during discussions.
✨Tip Number 2
Network with professionals in the field of customer service and project management. Building relationships with internal stakeholders can help you gain insights into the company culture and expectations, which is crucial for your success in this role.
✨Tip Number 3
Prepare to showcase your ability to create business concepts and training materials. Think of examples from your past experiences where you successfully implemented innovative solutions or led projects that improved efficiency.
✨Tip Number 4
Practice your presentation skills, as you'll need to effectively communicate project updates and results to various stakeholders. Being assertive and confident in your delivery will help you convince others of your ideas.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Manager (m/f/d) Service Delivery - limited until 31.12.2026
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities and qualifications required for the Manager Service Delivery position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer service, project management, and any previous roles where you have driven digital transformation or developed training materials. Use specific examples to demonstrate your impact.
Showcase Your Skills: Clearly outline your skills in creating business concepts, leading projects, and building relationships with stakeholders. Mention your assertiveness and ability to present results effectively, as these are key attributes for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role and the company. Discuss how you can contribute to improving customer service effectiveness and efficiency at Hapag-Lloyd.
Wie du dich auf ein Vorstellungsgespräch bei Hapag-Lloyd AG vorbereitest
✨Understand the Digital Transformation Journey
Make sure to familiarize yourself with the company's digital transformation goals. Be prepared to discuss how you can contribute to building an innovative work environment that enhances customer experience through self-service features and automated processes.
✨Showcase Your Project Management Skills
Highlight your experience in managing projects, especially in customer service contexts. Be ready to provide examples of how you've conceptualized and driven IT projects that improved service effectiveness and efficiency.
✨Demonstrate Your Stakeholder Engagement Abilities
Prepare to discuss how you build strong relationships with internal and external stakeholders. Share specific instances where you've successfully aligned different teams or departments towards a common goal.
✨Prepare for Training and Change Management Discussions
Since training concepts and change management are key responsibilities, be ready to talk about your experience in creating training materials and executing rollouts. Think of examples where your training initiatives led to improved performance or process optimization.
