Manager (m/f/d) Process Excellence

The Manager (m/f/d) Process Excellence plays a pivotal role in Hapag-Lloyd's transformation journey, acting as a trusted partner to Process Owners and Stakeholders. You will be responsible for executing improvement initiatives, delivering end-to-end optimizations, and ensuring sustained project benefits. With a focus on data-driven decision-making and a strong understanding of Lean Six Sigma and Process Mining, this role is key to Hapag-Lloyd's continuous improvement and operational excellence.

• Execute the Process Excellence roadmap, aligning initiatives with Hapag-Lloyd's priorities and objectives
• Optimize cycle time, cost, quality, compliance, and customer experience through structured problem-solving and disciplined implementation
• Identify root causes, redesign processes, and ensure standard adoption across regions and functions
• Establish KPIs, dashboards, and governance structures to steer performance and turn data insights into actions
• Apply Lean Six Sigma and Process Mining to detect bottlenecks and quantify operational impact
• Implement uniform standards to reduce variation and increase reliability across the global process landscape
• Drive automation and centralization initiatives, overseeing projects from business case to implementation
• Maintain long-term project success through controls, documentation, training, and performance reviews

• Proven experience in Business Process Management / Continuous Improvement with a track record of successful project execution and measurable benefits
• Ability to translate strategic roadmaps into prioritized, well-executed operational initiatives
• Strong analytical skills and proficiency in Lean Six Sigma methodologies and KPI-based performance management
• Understanding of Process Mining to identify opportunities and track operational impact
• Experience facilitating cross-functional transformation and driving decisions with diverse stakeholders
• Solid automation mindset and experience leveraging technical tools for process optimization
• Excellent collaboration and stakeholder management skills in a global, diverse environment; experience in shipping, logistics, or a related field is a plus
• Independent, results-driven work style with high ownership, agility, and resilience