Description
We are seeking a talented and passionate individual to join our Customer Experience team. In this role, you will play a crucial part in developing and executing strategies to engage customers across various channels. Your efforts will contribute to promoting our digital tools and enhancing the overall customer experience.
We are seeking a talented and passionate individual to join our Customer Experience team. In this role, you will play a crucial part in developing and executing strategies to engage customers across various channels. Your efforts will contribute to promoting our digital tools and enhancing the overall customer experience.
Responsibilities
- Develop and execute customer engagement strategies across multiple channels and collaborate with product owners to craft effective value propositions and user-friendly materials
- Create and implement communication plans to promote digital tools internally and externally
- Lead campaigns to increase user adoption and awareness of digital tools
- Support the creation of engaging marketing and training content, including newsletters and visuals
- Assist in identifying areas for further digitization and communicate the benefits of our solutions
- Monitor adoption metrics and user feedback to improve messaging and strategies and assist with Excel reports, data management, and analysis
- Support the preparation and follow-up of feature releases and internal events
- Contribute to an innovative and collaborative work environment
Qualifications
- Currently enrolled in a full-time program in Marketing, Communication, Project Management, or a related field with availability of approximately 12 months
- Excellent communication skills in English, with a strong ability to collaborate in an international team
- Diligent, team-oriented, and proactive mindset, with self-initiative and commitment
- Basic proficiency in Excel, including report creation and formula usage
- Prior relevant work experience, such as internships or working student positions, is an asset
- A genuine passion for digital transformation and customer experience
- Excellent organizational skills and the ability to manage multiple tasks effectively, as well as strong social skills and a creative approach to branding and storytelling
- A desire to actively contribute and make an impact in a dynamic work environment, as well as a positive and enthusiastic attitude towards learning and growth
Working Student (m/f/d) Customer Experience Arbeitgeber: Hapag-Lloyd
Als Arbeitgeber bieten wir Ihnen die Möglichkeit, in einem dynamischen und innovativen Umfeld zu arbeiten, das auf kontinuierliche Verbesserung und Prozessoptimierung ausgerichtet ist. Unsere Unternehmenskultur fördert Teamarbeit und persönliche Entwicklung, während wir Ihnen durch gezielte Schulungen und Mentoring-Programme helfen, Ihre Karriere voranzutreiben. Darüber hinaus profitieren Sie von flexiblen Arbeitszeiten und einer positiven Work-Life-Balance, die es Ihnen ermöglicht, sowohl beruflich als auch privat erfolgreich zu sein.
