Team Lead - Office Management

About Us

Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.

As Team Lead – Office Management, you’ll take ownership of ensuring Hawk is an exceptional place to work. You will lead, mentor, and coordinate the Office Management team across our Munich, Berlin, and London locations. Your role will span overseeing daily office operations, executing major company events, supporting executive travel, and continuously enhancing our workplace environment. Based in Munich or Berlin, you’ll shape internal culture and ensure office excellence across all sites.

Your Responsibilities:

Office Management Leadership

• Lead and develop the Office Management team across Munich, Berlin, and London, ensuring smooth, high-quality daily operations in every location

• Act as escalation point and guide for complex office or facilities issues, setting standards and best practices

• Ensure ISO requirements are consistently met (safety, documentation, cleanliness) across sites

• Champion a welcoming, well-functioning office environment aligned with our values

• Project manage our upcoming Munich office move (estimated: end of 2025), coordinating all stakeholders

Office Interior & Setup

• Oversee ongoing improvements to office spaces, including layouts, plants, artwork, and cultural design touches

• Ensure optimal meeting room tech and ergonomic setups company-wide

• Own and maintain up-to-date seating charts and occupancy plans for all offices

Team Travel & Executive Support

• Implement and lead the company travel booking tool

• Oversee travel coordination and itinerary support for teams and executives

• Provide high-level administrative support to the CEO (Wolfgang) for major priorities, travel, and scheduling

Event Planning & Coordination

• Lead the planning and delivery of three key annual company events (Sales Kick-Off, Tech Summit, Christmas Party)

• Drive the organization of monthly HQ Team Weeks and ongoing team engagement activities (e.g. Health Days, after-work socials)

Gifting & Company Culture

• Oversee company gifting strategy, including birthdays and work anniversaries

• Manage company merchandise: inventory, orders, and distribution

Budget & Supplier Management

• Own and manage the office and events budget across all sites

• Build and maintain relationships with office and event suppliers and service providers, ensuring optimal value and quality

Your Profile

• 5+ years’ experience in office management, operations, or executive assistance, including team leadership

• Proven track record of building and scaling an office management function within a high-growth startup

• Passionate about fostering strong team culture and extraordinary workplace experiences

• Organised, proactive, and able to lead multiple projects simultaneously

• Strong communicator and effective people manager with a service-oriented mindset

• Fluent in English (German is a plus)

• Willingness to travel to other offices as needed