We are looking for an IT Operator for one of our clients based in LuxembourgFreelance or permanent contract via payrolling companyStrong knowledge required in Temenos Triple A Plus (AAA+) and iHub ReportingOn-site presence required (with potential flexibility depending on operations)Fluent English required, French and/or German is a plusYour responsibilitiesOperations & MonitoringYou will ensure the smooth execution of critical business processes and system interfaces across production environmentsYou will monitor scheduled jobs, system queues, and integrations to guarantee system reliabilityYou will support night batch operations and ensure successful completion of all batchesYou will execute daily, weekly, and monthly operational checklists to maintain operational integrityYou will maintain production, UAT, and test environmentsIncident & Service ManagementYou will investigate, diagnose, and resolve incidents and service requests within defined timelinesYou will escalate unresolved issues appropriately and within agreed timeframesYou will log incidents and service requests accurately following established proceduresDeployment & Continuous ImprovementYou will deploy artefacts across production and test environmentsYou will identify opportunities to automate manual processes and improve operational efficiencyYou will contribute to maintaining high availability and performance of critical applicationsReporting & DocumentationYou will produce operational reports and KPIs to support transparency and decision-makingYou will create and maintain technical support documentationProfileYou are experienced with Temenos Triple A Plus (AAA+) and iHub ReportingYou are comfortable working with system interfaces, batch processing, and reconciliation processes in complex environmentsYou are knowledgeable in Sybase databases, including querying and performance troubleshootingYou are proficient with Linux systems, shell scripting, and job automation tools such as Automic UC4You are familiar with private banking operations including portfolios, trades, and settlementsYou are skilled in monitoring critical systems and ensuring their availability and performanceYou are effective at debugging and resolving issues in production environmentsYou are capable of producing clear technical documentationYou are fluent in English with strong communication skills across technical and business teamsYou are flexible to work outside standard hours, including shifts and weekends when requiredYou are comfortable interacting with customers and maintaining strong service qualityYou are an effective communicator, both written and spoken
IT operator TAP M/F
