Located in the heart of the Alps,
Montagne et Neige Développement
( MND
– https://mnd.com/) is a French industrial group specialising in ropeway mobility, snowmaking systems, mountain safety and adventure leisure infrastructure. MND employs 300 people, serves more than 3,000 customers across 49 countries and generates nearly 70% of its business internationally. As part of our continued growth, we are recruiting a
CUSTOMER SERVICE COORDINATOR (M/F) based in Innsbruck, Austria . You will ensure the smooth and efficient management of commercial, administrative and project coordination activities within
MND’s Snow Business Line . Your main responsibilities : Commercial Operations Support
Prepare commercial offers, quotations and service contracts in collaboration with the Service team. Manage and follow up on customer data and business opportunities, carry out customer follow-ups and contribute to business development. Maintain and update CRM databases and commercial documentation, and prepare sales reports, business analyses and performance dashboards for management. Project Coordination
Support project coordination and prepare meeting minutes, reports and related documentation. Monitor key project milestones and proactively identify potential risks and delays. Coordinate communication between stakeholders to ensure project objectives are achieved on time and within deadlines. Branch Administration
Manage day-to-day administrative activities, including correspondence, invoicing, filing and document management. Monitor operating costs, manage budget control and ensure the smooth running of administrative processes and office systems. Manage office supply procurement, coordinate local service providers, maintain accurate records and ensure compliance with internal procedures. Customer and Service Coordination
Coordinate customer visits, technical interventions, technician schedules and the allocation of required resources. Contribute to customer satisfaction through efficient operational follow-up. Act as the main point of contact for operational and administrative customer enquiries. Education and Professional Experience
Bachelor's degree or equivalent qualification in Business Administration, Management, Commerce, Project Management or a related field, or equivalent professional experience. 3–5 years of professional experience in business operations, administrative management, office management or project coordination. Experience in an international, service-oriented environment would be an advantage. Skills and Knowledge
Excellent proficiency in Microsoft Office, particularly Excel, Word and PowerPoint. Knowledge of ERP systems and commercial management software. Ability to prepare, analyse and present operational and commercial data and reports. Good understanding of sales processes, contract management and tendering procedures. Excellent written and verbal communication skills. Fluency in both English and German is essential , including the ability to communicate effectively in the local Tyrolean business environment.
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CUSTOMER SERVICE COORDINATOR (M/F) Arbeitgeber: HC RESOURCES
HC RESOURCES ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in der dynamischen und anspruchsvollen Umgebung der Lebensmittelindustrie nicht nur eine spannende Karriere als Responsable exploitation industrielle bietet, sondern auch ein starkes Engagement für Qualität, Sicherheit und kontinuierliche Verbesserung zeigt. Unsere Unternehmenskultur fördert Teamarbeit und persönliche Entwicklung, während wir gleichzeitig auf die Einhaltung höchster Standards achten, was unseren Mitarbeitern die Möglichkeit gibt, in einem unterstützenden Umfeld zu wachsen und ihre Fähigkeiten weiterzuentwickeln.
