Key Responsibilities
1. Senior ProAlpha Consultant
2. Having knowledge on Sales and Marketing (ProAlpha)
Application Support
Provide Level 2/Level 3 support for ProAlpha ERP modules.
Analyze, troubleshoot, and resolve incidents and service requests.
Monitor application performance and identify potential issues proactively.
Ensure compliance with agreed service levels (SLAs).
Incident & Problem Management
Investigate and resolve production issues.
Perform root cause analysis (RCA) for recurring incidents.
Coordinate with technical teams and vendors for complex issue resolution.
Maintain incident documentation and knowledge articles.
Change & Enhancement Management
Gather and analyze business requirements.
Configure and implement approved ProAlpha enhancements.
Support testing activities including SIT and UAT.
Prepare transport and deployment documentation.
User & Business Support
Provide functional guidance to business users.
Conduct end-user training and knowledge transfer sessions.
Support month-end, quarter-end, and year-end business activities.
Assist users in process optimization and best practices.
Stakeholder Management
Act as a liaison between business users and technical teams.
Participate in customer review meetings and governance calls.
Provide status updates on incidents, service requests, and enhancement activities.
Ensure high customer satisfaction through effective communication.
ProAlpha Consultant Arbeitgeber: HCL Europe
Als Arbeitgeber bieten wir Ihnen die Möglichkeit, in einem dynamischen und kollaborativen Agile-Umfeld zu arbeiten, das Innovation und kontinuierliche Verbesserung fördert. Unsere Unternehmenskultur legt großen Wert auf Teamarbeit und persönliche Entwicklung, während wir Ihnen gleichzeitig attraktive Vorteile wie flexible Arbeitszeiten und umfassende Schulungsprogramme bieten. In dieser Rolle als Technical Specialist Premium haben Sie die Chance, an der Spitze der Zero Trust-Sicherheitstechnologie zu stehen und Ihre Fähigkeiten in einem internationalen Umfeld weiterzuentwickeln.
