Lead Administrator (Support &Operations)

Job Summary

• NetApp/Netapp CVO storage (block/file) provisioning and management.
• Implement production change activities for routine equipment checks and preventative maintenance to ensure high availability for all devices.
• Be available for an on-call rotation with the ability to troubleshoot and communicate outside of normal business hours.
• Assist with storage and backup analysis, capacity planning, and performance planning of storage components.
• Write administrative scripts and utilize other automation tools.
• Configure and maintain backups.
• Perform data/system recovery.
• Support implementation of storage software upgrades (NetApp ONTAP and Cloud Volume ONTAP).
• Manage day‑to‑day operations activities that include change implementation, major incident triage, task organization, SLA/SLO, audit, and problem management.
• Configure and maintain replication, encryption, allocation/reclaims, storage efficiency, etc.
• Review operations issues/risks, evaluate, and present mitigation options.
• Develop strategies to stay current and support upcoming storage and backup technologies.
• Make decisions regarding own work methods, occasionally in ambiguous situations, that require minimal direction and seek guidance where needed.
• Monitor production systems in multiple data centers.

Key Responsibilities

• Operate system internals, file system structures, and machine architectures in a Linux operating environment.
• Maintain Apache, DNS, mail, SSH, TCP/IP, and NFS services.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Scale systems sustainably through mechanisms such as automation and push for changes that improve reliability and velocity.
• Work with the product team to define SLA, SLO, monitoring/telemetry patterns, and stability from the customer standpoint.
• Help the product team gain momentum and velocity for hassle‑free development across BTP, Hyperscaler, and K8S.
• Build, manage, scale, and right‑size/TCO initiatives across the SAP Hyperscaler (4+1) strategy toward cloud spend management.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.

Skill Requirements

• Manage critical incidents, including escalation, debugging, fixing, and root‑cause analysis.
• Help R&D debug production issues.
• End‑to‑end K8s application modernization and delivery via on‑K8s G6R decentralized "enforced state" GitOps approach.
• Automated certificate management, DNS, and MTLS; unified auto‑scaling, easier adoption, and faster end‑to‑end development framework and strategy.
• Reduce go‑to‑market timelines (build to prod).
• Manage DR with reduced costs.
• Support cloud‑agnostic and Sovereign Cloud deployments (SGS, ISBN SecOps, SAP HASI approved processes).
• Manage multi‑stage backups (storage, Velero, DB‑native).
• Process automation and implementation.
• Manage public cloud environments, including Terraform, GCP, and/or AWS.
• Use CI/CD and DevOps tools such as Jenkins, Artifactory, Docker, and/or Vault.
• Implement Kubernetes container management.