HCLTech is looking for an experienced ProAlpha Consultant to join a global team supporting and enhancing ProAlpha ERP solutions within a manufacturing environment. This role will focus on application support, incident management, business process optimization, and continuous improvement activities across Sales and Marketing processes.
Employment Type- Full-Time (FTE), Experience: 5-10 Years, Language Requirement: German: B2, English: C1 and higher.
Key Responsibilities
Application Support
- Provide Level 2 and Level 3 support for ProAlpha ERP modules.
- Analyze, troubleshoot, and resolve incidents and service requests.
- Monitor application performance and proactively identify potential issues.
- Ensure service requests and incidents are resolved within agreed SLAs.
Incident & Problem Management
- Investigate and resolve production issues.
- Perform Root Cause Analysis (RCA) for recurring incidents.
- Collaborate with technical teams and external vendors to resolve complex issues.
- Create and maintain knowledge articles and support documentation.
- Gather and analyze business requirements from stakeholders.
- Configure and implement approved ProAlpha enhancements.
- Support System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Prepare deployment, release, and transport documentation.
User & Business Support
- Provide functional guidance and support to business users.
- Conduct end-user training and knowledge transfer sessions.
- Support month-end, quarter-end, and year-end business activities.
- Recommend process improvements and best practices.
Stakeholder Management
- Act as the key liaison between business users and technical teams.
- Participate in governance meetings, customer reviews, and project discussions.
- Communicate status updates on incidents, requests, and enhancements.
- Ensure high levels of customer satisfaction through effective communication and support.
Mandatory Skills
- Hands-on experience with ProAlpha ERP
- Strong knowledge of Sales & Marketing modules in ProAlpha
- Incident Management and Root Cause Analysis (RCA)
- Business Requirements Gathering and Analysis
- SIT and UAT Support
- Stakeholder Management and User Support
- German (B2+) and English (C1+) communication skills
Nice-to-Have Skills
- Manufacturing industry experience
- ITIL knowledge and service management exposure
- Process optimization and continuous improvement experience
- User training and knowledge transfer
- Experience working with global support teams
What We Offer
- Opportunity to work on global transformation initiatives.
- Collaborative international environment.
- Exposure to complex ERP projects and business process improvement programs.
- Professional growth and development opportunities within HCLTech.
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Senior ProAlpha Consultant (Sales & Marketing) Arbeitgeber: HCL Technologies Limited
HCLTech ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Ludwigshafen eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem starken Fokus auf persönliche Entwicklung und Karrierewachstum profitieren die Mitarbeiter von umfangreichen Schulungsprogrammen und der Möglichkeit, an innovativen Projekten in einem globalen Team zu arbeiten. Die Unternehmenskultur fördert Zusammenarbeit und Kreativität, während attraktive Benefits und ein modernes Arbeitsumfeld sicherstellen, dass sich jeder Mitarbeiter wertgeschätzt und motiviert fühlt.
