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- Aufgaben: Be the go-to person for IT support issues and help create knowledge articles.
- Arbeitgeber: Join HCLTech, a fast-growing tech giant with 225,000+ diverse talents worldwide.
- Mitarbeitervorteile: Enjoy a dynamic work environment that fosters creativity and innovation.
- Warum dieser Job: Thrive in a culture that values excellence and helps you become your best self.
- Gewünschte Qualifikationen: Bring strong customer service skills and a knack for IT Service Management.
- Andere Informationen: We celebrate diversity and prioritize equal opportunities for all applicants.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Incident Manager (m/f/d)
We are HCLTech , one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
Responsibilities:
- Responding to support related escalations, complaints and service process issues.
- Being the point of contact for IT management and other key stakeholders.
- Creation of knowledge articles and ensuring quality standards.
- Working together with service owners to shift work left and create meaningful KB articles.
- Assisting with the maintenance of the ITSM.
Your Profile:
- Excellent customer service skills including a professional and positive disposition.
- Self-actuated with good time management and appropriate sense of urgency.
- Strong analytical skills and attention to detail.
- Functional knowledge of IT Service Management (ITSM) practices and computer technologies.
- Strong written and verbal communication skills in both German and English.
____________________________
We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.
Seniority Level:
Associate
Employment Type:
Full-time
Job Function:
Information Technology
Industries:
IT Services and IT Consulting
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Incident Manager (m/f/d) Arbeitgeber: HCLTech Germany
Kontaktperson:
HCLTech Germany HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Incident Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with IT Service Management (ITSM) practices. Understanding the frameworks and tools commonly used in ITSM will give you a significant advantage during discussions and interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires excellent customer interaction, practice scenarios where you handle escalations or complaints effectively to demonstrate your capabilities.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've solved complex problems in previous roles. Be ready to discuss specific situations where your attention to detail made a difference.
✨Tip Number 4
Since strong communication skills are essential, consider practicing your verbal and written communication in both German and English. This will help you feel more confident when interacting with stakeholders.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Incident Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Incident Manager position. Highlight key responsibilities and required skills, such as customer service skills and knowledge of IT Service Management (ITSM).
Tailor Your CV: Customize your CV to reflect your experience and skills that align with the job requirements. Emphasize your analytical skills, attention to detail, and any relevant ITSM experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to thrive in a diverse environment. Mention specific examples of how you've handled escalations or service process issues in the past.
Highlight Language Proficiency: Since strong written and verbal communication skills in both German and English are essential, make sure to clearly state your language proficiency in your application materials.
Wie du dich auf ein Vorstellungsgespräch bei HCLTech Germany vorbereitest
✨Showcase Your Customer Service Skills
As an Incident Manager, excellent customer service skills are crucial. Be prepared to share specific examples of how you've handled escalations or complaints in the past, demonstrating your professional and positive disposition.
✨Demonstrate Analytical Thinking
Highlight your strong analytical skills by discussing a situation where you had to analyze a complex problem and how you approached finding a solution. This will show your attention to detail and ability to manage issues effectively.
✨Familiarize Yourself with ITSM Practices
Make sure you have a solid understanding of IT Service Management (ITSM) practices. Be ready to discuss your experience with ITSM tools and processes, as well as how you can contribute to maintaining and improving these systems.
✨Communicate Effectively in Both Languages
Since strong written and verbal communication skills in both German and English are required, practice articulating your thoughts clearly in both languages. You might be asked to switch between languages during the interview, so be prepared for that.
