IT Software support Specialist - L1 , L2 (f/m/d)

IT Software Support Specialist – L1, L2 (f/m/d)

We are HCLTech , one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. Our people are diverse, creative, and passionate, raising the bar for excellence on a regular basis. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Your Job:

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
• Floor-walking the Trade-floor.
• Assist Traders on the trade-floor during migration/upgrade.
• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
• Manage and execute endpoint migration projects, including planning, testing, and deployment.
• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
• Maintain and update documentation related to trade floor systems and endpoint migrations.
• Ensure compliance with industry regulations and company policies.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune.
• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Highlight Risks, Issues and action logs with management and seek sign offs.
• Work closely with Support teams and our Third-Party Partners and manage service provided and relationships.

Your Profile:

• Proficient in Windows operating systems.
• Proven experience as a Trade Floor Engineer or in a similar role.
• Strong knowledge of trade floor operations and technologies.
• Mandatory project management experience.
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Strong understanding and skills in SLA, KPI Management.
• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
• Should have knowledge on MS Office and Microsoft project.
• Fluent in German language proficiency and English is a plus.

We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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