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- Aufgaben: Support and troubleshoot video infrastructure for clients, ensuring seamless communication.
- Arbeitgeber: Join HCLTech, a leading global tech company with over 225,000 diverse talents.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Warum dieser Job: Be part of a creative team driving technological advancements and making an impact.
- Gewünschte Qualifikationen: 3-4 years of experience in IT, especially with Microsoft Teams and Cisco infrastructure.
- Andere Informationen: We value diversity and promote equal opportunities for all applicants.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
What you will do:
- Provide specialized hardware, software, and network problem diagnosis/resolution for customer’s video infrastructure
- Act as an escalation point for Client/Level 2 engineers
- Route physical problems to onsite hands and feet support staff
- Coordinate hardware maintenance activities with third parties (Poly, Cisco, Yealink) for hardware installation, troubleshooting, and fixing issues
- Support hardware, software, and configuration of Video Endpoints/Servers as assigned by the Client
- Work on Video Endpoints and Servers
- Handle Microsoft Teams, Cisco Infrastructure, and Video Endpoints
What we are looking for:
- 3-4 years of relevant/preferred domain experience
- Strong hands-on experience in supporting, troubleshooting, and administering Microsoft Teams Admin Center, Active Directory, and Microsoft Applications (Intune, Azure, O365, PowerShell)
- Knowledge of Poly infrastructure (Poly Cloud, Poly Lens, RPRM Server, RealConnect, Endpoints like Trio, X series)
- Experience with Cisco infrastructure (CUCM Server, Gateways, Webex Hub, Endpoints like Room Bar, Bar Pro)
- Understanding of signaling protocols like SIP and H.323
- Familiarity with ITIL Processes and adherence to them
- Experience in multi-geo support for Video Conferencing environments
- Strong communication skills, both written and verbal, with the ability to interact with customers and present solutions at CIO and CXO levels
- Excellent leadership and presentation skills
- Flexible in handling operational delivery and providing day-to-day support, remote installation, and troubleshooting of video conferencing equipment
- CCNA-Video certification (preferred)
- Ability to conduct technical training for internal team members
We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Meeting Room Engineer (m/f/d) Arbeitgeber: HCLTech Germany
Kontaktperson:
HCLTech Germany HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Meeting Room Engineer (m/f/d)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Teams, Poly, and Cisco infrastructure. Having hands-on experience or even personal projects related to these technologies can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the video conferencing and IT support fields. Attend industry events or join online forums where you can connect with others who work in similar roles. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills during the interview. Be ready to share specific examples of how you've diagnosed and resolved technical issues in the past, especially in a video conferencing context.
✨Tip Number 4
Showcase your communication and leadership skills. Since the role involves interacting with clients and presenting solutions, practice articulating complex technical concepts in a clear and concise manner.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Meeting Room Engineer (m/f/d)
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting and troubleshooting video conferencing technologies, especially with Microsoft Teams and Cisco infrastructure. Use specific examples to demonstrate your hands-on skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and innovation. Mention how your background aligns with HCLTech's mission and values, and provide examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since strong communication skills are essential for this role, emphasize your ability to interact with clients and present solutions effectively. Consider including a brief example of a successful presentation or training session you conducted.
Highlight Certifications: If you have relevant certifications like CCNA-Video, make sure to mention them prominently in your application. This will help demonstrate your qualifications and commitment to professional development in the field.
Wie du dich auf ein Vorstellungsgespräch bei HCLTech Germany vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with Microsoft Teams, Cisco infrastructure, and video endpoints. Highlight specific examples of troubleshooting and administering these systems, as this will demonstrate your capability to handle the technical demands of the role.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you may need to present solutions to clients at high levels like CIOs and CXOs. This will showcase your ability to interact effectively with customers.
✨Familiarize Yourself with ITIL Processes
Understanding ITIL processes is crucial for this role. Be ready to discuss how you have adhered to these processes in previous positions and how they can improve operational delivery and support in a video conferencing environment.
✨Demonstrate Leadership Skills
Since the role involves coordinating with third parties and potentially conducting technical training, be prepared to share examples of your leadership experiences. Discuss how you've successfully led projects or teams, which will highlight your ability to take charge in a collaborative environment.
