Auf einen Blick
- Aufgaben: Sei der Hauptansprechpartner für Kunden und sorge für reibungslose Kommunikation.
- Unternehmen: HCLTech, ein globales Technologieunternehmen mit über 225.000 Mitarbeitern.
- Vorteile: Karrierewege in Führungsrollen und eine mitarbeiterorientierte Kultur.
- Weitere Informationen: Engagierte Unternehmenskultur, die Vielfalt und Inklusion fördert.
- Warum dieser Job: Wachse in einer dynamischen Rolle mit Zugang zu globalen Kunden und digitalen Transformationsprogrammen.
- Qualifikationen: Mindestens 5 Jahre Erfahrung in SAP Basis und starke Kommunikationsfähigkeiten.
Das prognostizierte Gehalt liegt zwischen 61650 - 75350 € pro Jahr.
At HCLTech, we supercharge progress As a global technology company with more than 225,000+ employees across 60 countries, we help enterprises build a sustainable, digitally empowered future.
If you’re passionate about customer engagement, technology consulting, and driving exceptional experience for global clients—this is your opportunity to grow your career with one of the world’s fastest‑growing technology leaders.
About the Role We are seeking a SAP BASIS: d CEM for our organization.
This is an elevated, progression‑focused role ideal for Basis professionals who aspire to move into Service Delivery Management, Customer Engagement, or Account Management roles.
The d CEM acts as the primary point of contact (SPOC) for customers, providing proactive guidance, coordination with backend Tech Ops teams, and ensuring seamless operation.
This is not a hands‑on technical role—it is customer‑facing, consultative, and engagement‑driven.
Mandate: German proficiency is required for this role, with experience in SAP BASIS.
Key Responsibilities Customer Engagement & Advisory Act as the primary engagement manager for customer, ensuring smooth communication and proactive guidance.
Understand customer landscape requirements and facilitate appropriate technical support and solution delivery.
Conduct regular customer meetings, address technical queries, and present landscape assessments or service updates.
Provide guidance on planned/unplanned maintenance activities and overall landscape functioning.
Operational & Performance Management Manage performance, SLAs, and customer satisfaction metrics.
Support staffing coordination and ensure adherence to internal process governance.
Formulate Key Result Areas (KRAs) for team members in alignment with organizational goals.
Manage project budget, timeline, and oversee completion of multiple onboarding or operational projects.
Maintain and grow client relationships to support ongoing business opportunities.
Required Technical Skills5+ years’ experience in SAP Basis with strong technical understanding.
Minimum 2+ years of cloud knowledge (Solution Management, Consulting, or Delivery Program Management).
Solid understanding of S/4HANA applications and HANA database administration.
Mandatory experience in Upgrades & Migrations (OS/DB).
Working knowledge of Saa S integrations such as Ariba, Salesforce, C4C, etc. (preferred).
Hands‑on exposure to at least one hyperscaler: AWS, Azure, or Google Cloud Platform.
Professional Skills Excellent client‑facing communication and presentation abilities.
Ability to manage multiple stakeholders and complex engagements.
Strong organizational, coordination, and problem‑solving skills.
Ability to drive customer success without direct hands-on technical work.
Why Join HCLTech?Access to global clients and large‑scale digital transformation programs.
Career pathways into leadership roles such as Service Delivery Manager, Engagement Manager, or Account Manager.
Employee‑first culture focused on learning, flexibility, and long‑term growth.
HCLTech is an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
SAP BASIS: dCEM Arbeitgeber: HCLTech Germany
HCLTech ist ein dynamisches und wachsendes Unternehmen, das seinen Mitarbeitern eine inspirierende Arbeitsumgebung bietet, in der Vielfalt, Kreativität und Leidenschaft geschätzt werden. Als MFA SRE Engineer haben Sie die Möglichkeit, an innovativen Projekten zu arbeiten und Ihre Fähigkeiten in einem internationalen Team weiterzuentwickeln, während Sie gleichzeitig von umfangreichen Schulungs- und Entwicklungsmöglichkeiten profitieren. Unsere Unternehmenskultur fördert Zusammenarbeit und kontinuierliche Verbesserung, was HCLTech zu einem hervorragenden Arbeitgeber macht.
