Job Summary
Note: Candidates must be eligible to work in Switzerland
Fluent in French and English
Skillset
- Minimum 2-5 yrs hands on experience as deskside/Onsite support/local IT engineer
- Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
- Strong Microsoft Operating System installation (Win 7 & Win10) and troubleshooting skills
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, Webex, Live Meeting, and Windows Native tools tool. Escalations
- Troubleshoot and assist end users with mobile device setup, activations and performance issues.
- Handheld – Blackberry, Android & IOS support knowledge
- Strong written and verbal communication skills
- Good Understanding of ITIL processes
- Hand on Experience on ITSM tools like Service Now
- A+ Certified or Equivalent Certified Preferred
Soft Skills
- Excellent communication and conversation skills (Verbal and Written) in French and English
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
Benefits
- A supportive, diverse, and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice .
