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- Aufgaben: Lead network migrations and provide L3 support while ensuring top-notch customer satisfaction.
- Arbeitgeber: Join HCLTech, a rapidly growing tech giant with over 225,000 diverse talents worldwide.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth, training, and a supportive work culture.
- Warum dieser Job: Be part of an innovative team that values creativity and excellence in technology.
- Gewünschte Qualifikationen: 5-7 years of experience with CCNP or equivalent; expertise in networking technologies required.
- Andere Informationen: We celebrate diversity and prioritize equal opportunities for all applicants.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
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Talent Acquisition & Recruitment Consultant | HR
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
Responsibilities:
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans
- To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
- To provide support for on call escalations /L3 level support and doing incident & problem management
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
- Starting from a reference target design (which will be provided by FDT LAN network lead), come up with the high and low level design and step-by-step plan needed to migrate from the current situation to the target
- If design shows that new equipment is needed to meet target: prepare BOM and liaise with customer procurement to prepare technically accurate PO (commercials out of scope for this role). BOM to include any physical layer requirements as well e.g. additional cabling
- Be the technical lead for the actual migration at customer site (scope of the migration change will vary site to site)
Your Profile:
- 5-7 years experience
- Minimum CCNP or equivalent
- A network engineering technology generalist: background covering routing / switching/ firewalls / wireless LAN
- Cisco LAN + WLAN. Other vendors such as Juniper nice to have.
- Palo Alto firewalls preferred, Fortinet and Cisco useful
- Experience in campus networking mandatory
- Used to working with a pre-sales or Consultancy mindset and experience
- Automation experience could be an advantage
- Experience with Catalyst Center, Netbrain could be an advantage
- Experience of service provider SDWAN as a customer nice to have but not a big deal if not
- Baraccuda firewalls nice to have for one of the projects but not needed for others
We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.
Seniority Level:
Associate
Employment Type:
Full-time
Job Function:
Information Technology
Industries:
IT Services and IT Consulting
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Senior Network Engineer (f/m/d) Arbeitgeber: HCLTech
Kontaktperson:
HCLTech HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Network Engineer (f/m/d)
✨Tip Number 1
Make sure to showcase your experience with Cisco LAN and WLAN technologies, as well as any knowledge of other vendors like Juniper. Highlighting specific projects where you've successfully implemented these technologies can set you apart.
✨Tip Number 2
Since the role involves a pre-sales or consultancy mindset, prepare to discuss how you've contributed to proposals or service improvement plans in your previous roles. This will demonstrate your ability to think strategically and work collaboratively.
✨Tip Number 3
Familiarize yourself with the latest trends in network automation, as this could be an advantage for the position. Being able to discuss how you've utilized automation tools in past projects will show that you're forward-thinking and adaptable.
✨Tip Number 4
Prepare to talk about your experience with incident and problem management, especially in high-pressure situations. Sharing specific examples of how you've resolved complex issues can highlight your technical expertise and customer service skills.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Network Engineer (f/m/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Network Engineer position. Make sure you understand the responsibilities and required skills, such as CCNP certification and experience with various networking technologies.
Tailor Your CV: Customize your CV to highlight relevant experience in network engineering, particularly in routing, switching, and firewalls. Emphasize any experience with Cisco products and your ability to work in a pre-sales or consultancy mindset.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and innovation. Mention specific projects or experiences that demonstrate your problem-solving skills and ability to lead technical migrations.
Highlight Soft Skills: In addition to technical skills, emphasize your soft skills such as teamwork, communication, and customer service. These are crucial for ensuring a positive customer experience and collaborating effectively with colleagues.
Wie du dich auf ein Vorstellungsgespräch bei HCLTech vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with routing, switching, firewalls, and wireless LAN. Highlight specific projects where you successfully implemented these technologies, as this will demonstrate your capability as a network engineering generalist.
✨Understand the Company Culture
Familiarize yourself with HCLTech's values and mission. Show enthusiasm for their commitment to diversity, creativity, and innovation during the interview. This will help you connect with the interviewers and show that you are a good cultural fit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Practice articulating your thought process when resolving technical issues or managing incidents, as this will showcase your analytical skills.
✨Demonstrate Your Pre-Sales Mindset
Since the role requires a consultancy mindset, be ready to discuss how you've contributed to service improvement plans or proposals in the past. Share examples of how you've engaged with clients to understand their needs and deliver tailored solutions.
