Software Distribution Consultant (f/m/d)

Software Distribution Consultant (f/m/d)

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Key Responsibilities:

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute to EN business in creation of proposals to drive Service improvement plans
• To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
• Monitor SCCM server performance & health
• Perform SCCM application patching, versioning and development
• Administer Client communications
• Trouble Shooting on SCCM/ConfigMgr Distribution failures and Validating Packaged Applications for Deployment Readiness
• Managing the imaging team, creation, setup, replacement and shipping of laptop imaging and supporting existing imaging deployments
• Install and maintain hardware and software
• Provide maintenance and support for printers and various other devices
• Provide help-desk support as needed

Your Profile:

• Respective technical certifications for Supported Technologies
• Good Knowledge in designing, deploying, and troubleshooting an SCCM 2007 / 2012 server infrastructure
• Extensive experience in transitioning end to end SCCM/Imaging services from clients to Service Providers
• Position requires 10+ years of experience
• Knowledge of installation and configuration of SCCM central / CAS, Primary and Secondary Sites, WSUS / MDT Integration
• Knowledge of SCCM, Intune and BigFix
• Should have good knowledge in Windows Servers 2003/2008 and 2012, Active Directory and networking concepts
• Should have good Knowledge in SCOM monitoring of SCCM servers and taking health remediation actions based on SCOM Alerts
• Strong working knowledge of SQL Server and associated components and creating custom reports using SQL Queries
• Knowledge of PowerShell cmdlets and scripting
• Hands on experience in executing Incident, problem and change management process. Experience Requirements/Responsibilities – OS Imaging (creation and management)

We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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