Account Manager Croatia & Balkans

Change the way the world travels

Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12,000 cities. Our headquarters in Berlin is supported by 16 other local offices across the globe.

Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry? Check out our careers site to learn more.

Team mission

We are seeking an enthusiastic and results-driven Account Manager to join our Sales Team in our Berlin HQ. In this role, you will play a pivotal part in our growth by managing our top accounts in Croatia and the Balkans. Your focus will be on nurturing and growing relationships with them, ensuring their success, and maximizing their value from the relationship. You will be at the forefront of the travel experience industry, and support GetYourGuide’s growth in Croatia and the Balkans.

Your mission:

• Develop and maintain strong, long-lasting relationships, focusing on larger, more complex accounts.
• Identify and lead growth initiatives with your top accounts, from idea generation to implementation and project management to success tracking and reporting. Leverage internal cross-functional partners where appropriate.
• Independently resolve technical issues to maintain high performance.
• Pitch and win defined Opportunities such as bringing online new activities, increasing availability, and negotiating commission increases.
• Solve customer and supplier issues such as maintaining a low cancellation rate and troubleshooting connectivity problems.
• Review activity performance, provide regular reports and insights, and proactively share opportunities for improvements to make your accounts successful.
• Represent GetYourGuide at relevant regional events and conferences and in the markets you manage.

Your toolkit:

• English at a native level or full working proficiency, and fluency in a Balkan language
• 3-6 years experience in Sales or Account Management, with a proven track record of handling large and complex accounts and exceeding targets
• You thrive in meeting and exceeding your aggressive sales targets
• Excellent relationship building, communication and problem solving skills
• Excellent stakeholder management skills, influencing internal decision makers across all functions
• Results-focused with key prioritization skills and a strategic mindset
• Strong in data analysis and reporting
• Passionate about traveling and getting out to your markets, visiting our local partners, and discovering new opportunities
• Solid understanding of the SRS and Channel Manager landscape

What sets you apart:

• Fluency in Croatian specifically
• Travel tech or OTA industry experience

We want your journey with us to be extraordinary

Here’s how you can expect us to commit to you and your growth.

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 40 days per year
• Flexible working arrangements to support work-life balance
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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