Transfer & Information Specialist

GENERAL PURPOSE:

The Transfer and Information Specialist conducts data entry, data management, and records maintenance within the Registrar’s Office with special emphasis on transfer student support.

The U.S. Department of Education’s Title III Grant Award to Heidelberg University (Grant Award Number P031A230004, CFDA 84.031A, Data Integration and Storage to Support Student Access and Success) will pay this grant-funded position at Heidelberg University until September 1, 2028.

SUPERVISION RECEIVED:

Reports directly to the Registrar.

SUPERVISION EXERCISED:

The Transfer and Information Specialist may supervise work study students.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide customer service to visitors in the Registrar’s Office at the front counter and over the phone.
• Enter data into the Banner Student Information System.
• Assist students with registration processes, including adding/dropping courses and processing transient student forms.
• Maintain up-to-date TES (Transfer Evaluation System) and Transferology records.
• Manage incoming and outgoing transcripts and assist students with transcript requests.
• Process enrollment verification requests, deferment forms, and FERPA release forms.
• Assist with DegreeWorks programming.
• General office support, including filing, address changes, and mail distribution.
• Maintain confidentiality in all matters according to FERPA.
• Assist with projects as needed during peak times.
• Run Argos reports to provide up-to-date information.
• Enter Student Awards.
• Other duties as assigned.

CORE VALUES AND PERSONAL ATTRIBUTES:

• Models leadership values of integrity, honesty, humility, transparency, respectfulness, diversity, caring, loyalty, and accountability.
• Demonstrates mental sharpness, capability, and agility.
• Gains insight from successes and mistakes.
• Seeks feedback and counsel to improve managerial behavior.
• Encourages collaboration and cooperation across the organization.
• Performs effectively as a hard-working member of a team.
• Completes work to meet constituencies’ expectations and requirements.
• Brings a spirit of enthusiasm and energy to the campus and town.

DESIRED ATTRIBUTES AND QUALIFICATIONS:

Education and Professional Experience:

(A) Associate’s Degree

(B) One (1) to three (3) years’ experience in a higher education setting

Preferred Education and Experience:

(A) Bachelor’s Degree

(B) Experience in a Registrar’s or Admissions office

(C) Experience with TES, Transferology, Banner, and DegreeWorks

(D) Three (3) to five (5) years’ experience in higher education.

Necessary Knowledge, Skills, and Abilities:

• Ability to relate to a diverse cross-section of individuals.
• Demonstrated strong commitment to student-centered active learning and student engagement activities.
• Willingness to participate in campus responsibilities and activities during the day, evenings, and/or weekends.
• Demonstrated experience, knowledge, and appreciation for a liberal arts tradition.
• Commitment to academic excellence with professional and personal integrity.
• Excellent interpersonal, written, and verbal communication and problem-solving skills.
• Ability to manage several projects simultaneously.

TOOLS AND EQUIPMENT USED:

Knowledge of operation and use of various office equipment including personal computer, integrated database software, fax machine, copier, telephone, scanner, and printers. A valid driver’s license may be required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

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