Account Manager Retail (m/f/d) - Cruise Liner Sales Gebr. Heinemann SE & Co. KG Hamburg,Germany

Your job: opening the gates to the world

With 140 years of retail expertise and more than 9,000 dedicated employees around the world, we offer travelers extraordinary shopping experiences. Our extensive product range fulfills the wishes of global travelers everywhere – whether in airport duty-free shops, above the clouds or on a cruise. And yet, we realize that our continued success also depends on our people, who give their best each day in our shared effort to keep our customers inspired. Join our team and discover what we can achieve together.

For Hamburg Headquarters we are recruiting a

Account Manager Retail (m/f/d) – Cruise Liner

Your new job includes:

• As Ship Manager (m/f/d), you will develop the sales and customer frequency of the shops on board a well-known shipping company with exclusive cruise ships and will be an important contact person for the Shop Manager and the various departments within Heinemann. In particular, you will:
• Communicate regularly with the respective Shop Managers on board on all upcoming topics of the daily business, the current sales situation, supply topics or customer satisfaction.
• Ensure evaluation and analysis of sales figures and carry out sales planning per merchandise group.
• Visit each ship up to twice a year to check the presentation of goods, the processes in the stores and the stock situation, and to lead, motivate and develop the sales teams on board.
• Plan the supply of goods to the ships and take over active inventory management on board, as well as the planning, implementation and analysis of sales promotion measures.
• Develop individual sales strategies for the itineraries together with the sales teams on board.
• Be responsible for budget planning and target setting for the teams on board and regularly ensure that targets are being met.
• Be responsible for all operational tasks for the operation of the two WEMPE branches on board the ships MS EUROPA and MS EUROPA 2.

What you should bring along:

• A completed commercial apprenticeship with several years of professional experience in the service industry, ideally in retail or sales.
• Experience in the cruise industry desirable.
• Good knowledge of the product groups perfume and cosmetics, fashion, accessories and luxury goods.
• Confident handling of the MS Office package as well as in SAP and SAP BI.
• Business fluent knowledge of the English language, both written and spoken.
• A quick perception, good organizational skills, desire for teamwork.

If you do not tick all boxes, but still believe you are a match for this role, we are happy to get in touch.

What you can be excited about:

• Attractive employee discounts.
• Subsidised public transport.
• Extensive training and development opportunities.
• Employer-funded pension.

Are you interested? Good! Apply via the „Apply now“ button stating your salary expectations and your earliest possible starting date. If you have any questions, please do not hesitate to contact Christina Wilbert at We welcome all people, regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.

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