Principal Product Designer - Customer Order Management (f/m/x)

Principal Product Designer – Customer Order Management (f/m/x)
Principal Product Designer – Customer Order Management (f/m/x)
Berlin, DE
2024-07-04T21:55:03Z
2025-07-05T03:44:15Z

HelloFresh SE

Vollzeit
Vollzeit

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Principal Product Designer – Customer Order Management (f/m/x)

Category Creative & Design Location Berlin, Germany

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

JOB DESCRIPTION

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef’s Plate, Factor, and Youfoodz.

The role

We are looking for a skilled Principal Product Designer to work on translating HelloFresh’s Northstar vision into incremental, attainable, and joyful experiences for our customers.

In partnership with product and engineering, you will be responsible for leading the Customer Order Management domain. Customer Order Management takes care of subscription management journeys and is responsible for the landing experience of Hello Fresh mobile apps and website.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t "tick all the boxes" but think you’d thrive in this role, we would really like to learn more about you.

Please note: when applying make sure to add a link to your portfolio to your resume so that we may review it.

This role is a maternity leave cover and offers a 1 year contract (high likelihood to extend contract after 1 year).

What you’ll do

• Build and execute design strategy, that considers long-term orientation, across the consumer facing alliances and alongside a wide group of stakeholders
• Drive high-level strategic decisions by closely analyzing customer insights and quantitative data to identify business and innovation opportunities
• Act as a multiplier for design craft in the domain, through your leadership and hands-on assistance
• Raise the bar in design quality by collaborating with design leadership and guiding your team through execution
• Drive and champion collaboration with product and engineering counterparts, tactically breaking down strategic work into a roadmap with attainable and iterative initiatives

What you’ll bring

• 5+ years of experience of designing B2C products for mobile apps and web
• A portfolio that exemplifies 1:1 your design, strategy, and craft expertise and its impact on customer experience
• Mastery of Figma and fluency with other digital design and prototyping tools
• High level of literacy in working with qualitative and quantitative data
• High empathy towards customer‘ unmet needs and their importance within the business
• Experience in working with agile environments
• Team player mentality that thrives and fosters collaboration within and outside of the design domain
• Excellent English communication skills

What we offer

Elevate your lifestyle! Join one of Europe’s fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• German language learning budget, and access to the HelloFresh Academy.
• Plus, we’ve got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access, wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it’s a lifestyle of perks and possibilities!

#Design

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action – from developing new recipes to constantly improving our process of getting dinner to our customers‘ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it’s like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe:EUaccommodations@hellofresh.com.

• APAC: APACaccommodations@hellofresh.com