Auf einen Blick
- Aufgaben: Unterstützung des Voice of the Customer Teams bei der Analyse und Umsetzung von Kundenfeedback.
- Arbeitgeber: HelloFresh SE, ein führendes globales Unternehmen im Bereich der Essenslieferungen.
- Mitarbeitervorteile: Zugang zu hochwertigen Lebensmitteln, Rezepten und einer Gemeinschaft, die Wert auf gesunde, nachhaltige Optionen legt.
- Warum dieser Job: Arbeite in einem dynamischen, datengesteuerten Umfeld, das Innovation und Kundenzufriedenheit fördert.
- Gewünschte Qualifikationen: Erfahrung in Verbraucherforschung, Projektmanagement oder Beratung; versiert im Umgang mit SQL und Tableau.
- Andere Informationen: Standort in Berlin; schnelles, anspruchsvolles Arbeitsumfeld.
Das voraussichtliche Gehalt liegt zwischen 500 - 1500 € pro Monat.
Voice of the Customer Intern (Analytics) (m/f/x)
Voice of the Customer Intern (Analytics) (m/f/x)
Berlin, DE
2024-08-13T22:24:43Z
2025-08-08T04:11:22Z
HelloFresh SE
Vollzeit
Vollzeit
*
Voice of the Customer Intern (Analytics) (m/f/x)
Category Supply Chain Management & Operations Location Berlin, Germany
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we’ve seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world’s leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
JOB DESCRIPTION
The role
You will be part of the Voice of the Customer team in our International organization, ensuring stakeholders across the business understand what our customers want and how to translate this into action. You will be championing our customers and their feedback. This is a cross-functional role with exposure across the business at a senior level.
Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t "tick all the boxes" but think you’d thrive in this role, we would really like to learn more about you.
What you’ll do
- Champion customer satisfaction across the International business by applying a data-driven approach to customer feedback
- Build, maintain, and improve best-in-class customer feedback mechanisms and reporting
- Track key business metrics and work with stakeholders to embed customer-centricity in decision making
- Launch new ways of improving customer retention and engaging our community
- Work closely with data and engineering teams to improve efficiency of existing data infrastructure
- Liaise with physical product teams, UX Research, and others to leverage customer feedback in a way that is responsive to business needs
- Based in our Berlin HQ
What you’ll bring
- Experience in consumer research, project management, management consulting, or other relevant field.
- Proficiency in data and visualization tools such as SQL and Tableau is essential for this role
- Highly numerate, commercially minded, and able to interrogate data and articulate hypotheses clearly
- A proven innovator with a track record of turning ideas into reality
- At home in a complex, fast-paced, demanding, and data-driven environment
- An organised and clear communicator with experience interacting with a wide range stakeholders
- Able to manage multiple priorities simultaneously
Are you up for the challenge?
Please submit your complete application below including your salary expectations and earliest starting date.
After submitting an application our team will review this and get back to you within 5 business days.
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action – from developing new recipes to constantly improving our process of getting dinner to our customers‘ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it’s like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
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Europe:EUaccommodations@hellofresh.com.
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APAC: APACaccommodations@hellofresh.com
Voice of the Customer Intern (Analytics) (m/f/x) Arbeitgeber: HelloFresh SE
Kontaktperson:
HelloFresh SE HR Team
EUaccommodations@hellofresh.com