Lead Technical Program Manager, Consumer Services Alliance (f/m/x) Jetzt bewerben
Lead Technical Program Manager, Consumer Services Alliance (f/m/x)

Lead Technical Program Manager, Consumer Services Alliance (f/m/x)

Berlin Vollzeit 54000 - 84000 € / Jahr (geschätzt)
Jetzt bewerben
Hellofresh

Auf einen Blick

  • Aufgaben: Lead complex technical projects, ensuring alignment between business goals and engineering efforts.
  • Arbeitgeber: Join HelloFresh, a global leader in meal kit delivery, committed to customer satisfaction.
  • Mitarbeitervorteile: Enjoy competitive pay, hybrid work options, wellness support, and exclusive discounts on meals.
  • Warum dieser Job: Be part of a diverse team driving innovation in customer services across multiple brands.
  • Gewünschte Qualifikationen: Proven leadership in cross-functional teams, technical expertise, and strong program management skills required.
  • Andere Informationen: We celebrate diversity and encourage all qualified candidates to apply.

Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.

The Role

The Consumer Services Alliance ensures a seamless and consistent experience for customers across all HelloFresh brands globally. The alliance is responsible for cross-cutting services that deliver value through customer benefits, pricing, and manage essential services like account management, subscription, and customer delivery details. By maintaining global consistency and efficiency, we ensure that every customer, regardless of brand or region, enjoys a cohesive, reliable, and rewarding experience with HelloFresh products.

A Lead TPM oversees the execution of complex technical projects, ensuring alignment between business objectives and engineering efforts. They will coordinate closely with Engineering managers to create project roadmaps, mitigate risks, and ensure timely delivery of high-quality solutions. As a strategic communicator and program manager, they bridge gaps across teams, and uphold quality standards for the delivery of projects. Proficiency in Agile, technical expertise, and stakeholder management are critical for success.

What you’ll do:

  • Define, plan, and execute large-scale, high-impact projects, ensuring timely and quality delivery.
  • Work closely with engineering, product, and design teams to align on priorities, deliverables, and milestones.
  • Proactively identify potential blockers and implement solutions to mitigate risks.
  • Act as the primary interface between technical teams and business stakeholders, ensuring clear, consistent updates.
  • Shape and refine processes to improve team efficiency and project outcomes.

What you’ll bring

  • Extensive Cross-Functional Leadership: Proven ability to manage programs across multiple teams and stakeholders, including engineering, product management and marketing ensuring seamless coordination and delivery of projects.
  • Technical Expertise:
    • Experience collaborating directly with software development teams and understanding system design, technical trade-offs, and architecture decisions.
    • Hands-on experience with technical stacks or prior software engineering experience to contribute meaningfully to technical discussions.
  • Program Management Excellence:
    • Expertise in creating and maintaining high-level project plans, roadmaps, and release schedules.
    • Strong knowledge of Agile, Scrum, and other software development methodologies.
  • Strategic Communication:
    • Exceptional skills in conveying complex ideas to technical and non-technical audiences, including senior leadership.
    • Adept at stakeholder management, ensuring alignment on goals and timelines.
  • Risk and Change Management: Demonstrated experience in identifying potential bottlenecks, managing risks, and adapting plans to accommodate shifting priorities.
  • Key Performance Metrics (KPIs): Experience defining and managing KPIs and Service Level Agreements (SLAs) to track program success and ensure accountability.

Nice to have:

  • Migration Experience: Hands-on experience leading projects involving monolith-to-microservices migrations, demonstrating expertise in handling large-scale transitions to distributed systems.
  • Business and Customer Focus: Ability to align technical projects with business goals and understanding customer requirements.
  • Tool Proficiency: Familiarity with project management tools like Jira, Microsoft Project, or equivalent software to handle complex project tracking and reporting.

What we offer

Join one of Europe’s fastest-growing tech powerhouses in a dynamic phase of expansion.

  • Immerse yourself in a diverse global community of 90+ nationalities.
  • Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh-subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
  • Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
  • Plus, we’ve got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access, well-being platforms like Headspace and Spill, to sabbatical leave options. HelloFresh is not just a workplace; it’s a lifestyle of perks and possibilities!

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 7,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.

#ConsumerServices

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Lead Technical Program Manager, Consumer Services Alliance (f/m/x) Arbeitgeber: Hellofresh

At HelloFresh, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Lead Technical Program Manager in our dynamic Berlin office, you'll benefit from a competitive compensation package, extensive employee growth opportunities, and a supportive environment that prioritizes well-being with perks like mental health support and flexible working arrangements. Join us to be part of a diverse global community where your contributions are valued and rewarded, making a meaningful impact on customer experiences across all HelloFresh brands.
Hellofresh

Kontaktperson:

Hellofresh HR Team

StudySmarter Bewerbungstipps 🤫

So bekommst du den Job: Lead Technical Program Manager, Consumer Services Alliance (f/m/x)

✨Tip Number 1

Familiarize yourself with Agile methodologies and be prepared to discuss how you've successfully implemented them in past projects. Highlight specific examples where your leadership made a difference in project outcomes.

✨Tip Number 2

Showcase your technical expertise by discussing your experience with software development teams. Be ready to explain complex technical concepts in simple terms, as this will demonstrate your strategic communication skills.

✨Tip Number 3

Prepare to discuss your experience with risk management and how you've navigated potential blockers in previous projects. Providing concrete examples will illustrate your problem-solving abilities and adaptability.

✨Tip Number 4

Research HelloFresh's current projects and initiatives to understand their business goals. This knowledge will help you align your technical project management experience with their objectives during discussions.

Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Lead Technical Program Manager, Consumer Services Alliance (f/m/x)

Cross-Functional Leadership
Technical Expertise
Program Management
Agile Methodologies
Scrum
Strategic Communication
Stakeholder Management
Risk Management
Change Management
KPI Management
SLA Management
Project Planning
Process Improvement
Problem-Solving Skills
Migration Experience
Customer Focus
Tool Proficiency (Jira, Microsoft Project)

Tipps für deine Bewerbung 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Lead Technical Program Manager position. Tailor your application to highlight your relevant experience in managing complex technical projects and cross-functional teams.

Highlight Technical Expertise: In your CV and cover letter, emphasize your technical background and experience with software development teams. Mention any hands-on experience with technical stacks or prior software engineering roles that demonstrate your ability to engage in technical discussions.

Showcase Program Management Skills: Detail your experience in program management, particularly in creating project plans, roadmaps, and managing KPIs. Use specific examples to illustrate your proficiency in Agile methodologies and your success in delivering high-quality solutions on time.

Communicate Effectively: Demonstrate your strategic communication skills by clearly articulating your past experiences in stakeholder management. Provide examples of how you've successfully conveyed complex ideas to both technical and non-technical audiences, ensuring alignment on goals and timelines.

Wie du dich auf ein Vorstellungsgespräch bei Hellofresh vorbereitest

✨Showcase Your Cross-Functional Leadership

Be prepared to discuss specific examples of how you've successfully managed programs across multiple teams. Highlight your ability to coordinate with engineering, product management, and marketing to ensure seamless project delivery.

✨Demonstrate Technical Expertise

Familiarize yourself with the technical stacks relevant to the role. Be ready to engage in discussions about system design and architecture decisions, showcasing your hands-on experience or understanding of software development.

✨Communicate Strategically

Practice conveying complex ideas clearly to both technical and non-technical audiences. Prepare to discuss how you've effectively managed stakeholders and ensured alignment on goals and timelines in previous roles.

✨Prepare for Risk and Change Management Scenarios

Think of examples where you've identified potential bottlenecks and adapted plans accordingly. Be ready to discuss your approach to managing risks and how you’ve handled shifting priorities in past projects.

Lead Technical Program Manager, Consumer Services Alliance (f/m/x)
Hellofresh Jetzt bewerben
Hellofresh
  • Lead Technical Program Manager, Consumer Services Alliance (f/m/x)

    Berlin
    Vollzeit
    54000 - 84000 € / Jahr (geschätzt)
    Jetzt bewerben

    Bewerbungsfrist: 2027-01-09

  • Hellofresh

    Hellofresh

    1000 - 5000
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