IT Support Specialist

Who we are Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. The day-to-day Provide technical support to end-users via Slack, email, or in-person, troubleshooting hardware, software, and connectivity issues. Proactively maintain our local video conferencing hardware and provide in-person meeting support. Monitor and manage tickets using Jira Service Management, ensuring timely resolution and escalating complex issues when necessary. Manage user and device lifecycle processes, ensuring new joiners are set up for success on day one. Partnering with Helsing\’s broader IT team on the operation and continuous optimisation of Helsing\’s corporate IT environment, built primarily using Microsoft 365. You should apply if you Enjoy solving technical problems, are eager to learn new technologies and have a passion for helping others succeed. Are fluent in both English and German; Helsing\’s language of business is English. Have experience in an IT support role, particularly working with macOS, Windows and iOS. Can prioritise and manage multiple tasks in a fast-paced, dynamic environment. Have a proactive mindset and enjoy identifying and resolving potential issues before they arise. Bring a customer-first attitude with great communication skills and a strong focus on delivering an excellent user experience. Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Nice to have Experience working with M365, more specifically Entra ID, Exchange and SharePoint. Experience working with Mobile Device Management tools like Intune, Jamf and JumpCloud. Experience working with PowerShell or Python to automate workflows. Hands-on experience with networking concepts like Zero Trust and VPN troubleshooting. Experience working in a fast-growing startup or a high-paced, dynamic environment. Join Helsing and work with world-leading experts in their fields Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts. We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about. What we offer A focus on outcomes, not time-tracking Competitive compensation and stock options Relocation support Social and education allowances Regular company events and all-hands to bring together employees as one team across Europe A hands-on onboarding program (affectionately labelled \“Infraduction”), in which you will be building tooling and applications to be used across the company. This is your opportunity to learn our tech stack, explore the company, and learn how we get things done – all whilst working with other engineering teams from day one (Specifically for engineering and AI) Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation. Helsing\’s Candidate Privacy and Confidentiality Regime can be found here.