p50 - 100% /ppSet new standards and shaping the future together. With us, you don't just tick tasks off a list. You work alongside people who take responsibility, set high standards and have the courage to try new approaches. We believe trust and performance go hand in hand. Your ideas, your initiative and your contributions are what really matter to us. You will have the opportunity to make a difference for our customers, your team and your own personal development. In this role, you create the transparency and governance needed to manage our IT services and applications as a coherent portfolio throughout their lifecycle. /ph3What You'll Be Doing /h3ulliBuild and maintain a transparent IT Service Portfolio that provides a reliable view of services, applications, ownership, and lifecycle status and enables informed portfolio decisions /liliStructure the service and application landscape through consistent portfolio standards and work with accountable owners to ensure reliable portfolio data /liliDrive service lifecycle management together with Service and Application Owners, from introduction and growth to renewal or retirement /liliCreate a shared portfolio view across Business, IT, Architecture, Operations, Finance, and Market Units /liliTranslate stakeholder requirements into consistent portfolio standards and clear decision criteria /liliTurn the target IT Service Management operating model into practice by establishing portfolio processes, roles, and governance, supported by ServiceNow /li /ulh3What You'll Bring To The Role /h3ulliA degree in Computer Science, Business Informatics, or a comparable qualification /lili5+ years of experience in structuring and managing IT service or application portfolios in complex IT environments /liliSolid experience with ITIL-based ITSM processes and a strong understanding of how ITSM Processes interact with the service portfolio and lifecycle /liliA proven track record of creating clear portfolio structures for complex service and application landscapes and translating target operating models into practical standards, roles, and governance /liliProven experience working in large and complex organizations, ideally in an enterprise or group environment with distributed IT responsibilities and multiple stakeholder groups /liliDemonstrated ability to align stakeholders across Business and IT, resolve conflicting requirements, and establish a clear basis for portfolio decisions /liliStrong analytical and organizational skills, excellent communication abilities, and very good English as well as good German language skills /li /ulh3Collaboration that makes a difference /h3pWe believe in genuine collaboration, mutual trust and people who are willing to take responsibility. Different perspectives help us to develop better solutions, both for our customers and for us as a team. /p #J-18808-Ljbffr
IT Service Portfolio Manager (f/m/d) Part-time/Full-time Arbeitgeber: Helvetia Schweiz
Die Servisa GmbH in Basel-Stadt bietet Ihnen die Möglichkeit, in einem dynamischen und unterstützenden Team zu arbeiten, das Wert auf Ihre persönliche und berufliche Entwicklung legt. Mit flexiblen Arbeitszeiten und einem positiven Arbeitsumfeld fördern wir eine Kultur der Zusammenarbeit und des Wachstums, während Sie gleichzeitig die Chance haben, Ihre Fähigkeiten im Kundenservice weiter auszubauen. Profitieren Sie von einem abwechslungsreichen Aufgabenspektrum und der Möglichkeit, aktiv zur Gestaltung unserer Dienstleistungen beizutragen.
