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- Aufgaben: Provide top-notch end-user support and troubleshoot technical challenges.
- Arbeitgeber: Join Hemmersbach, a dynamic and growing international IT support company.
- Mitarbeitervorteile: Enjoy competitive salary, professional development, and a vibrant work culture.
- Warum dieser Job: Make a real impact while working with cutting-edge technology in a fast-paced environment.
- Gewünschte Qualifikationen: Must have IT Specialist training and experience in 2nd level support.
- Andere Informationen: Fluent English and strong communication skills are essential.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
IT-Support 2nd Level Onsite (m/w/d)
Are you passionate about providing top-notch end-user support? Do you thrive in a fast-paced environment where you can utilize your expertise in hardware and software? If so, then this is the perfect opportunity for you!
What awaits you:
- Installation, configuration, and setup of complex IT systems
- Deployment and maintenance of IT systems (MS Win 10, MS Active Directory, etc.)
- Hardware repairs and 2nd level support tasks using a ticketing system
- Creation of system documentation
- Direct client interaction and troubleshooting diverse technical challenges
Your skills:
- Completed training as IT Specialist for System Integration (m/f/d) with several years of professional experience
- Experience in IT support and handling ticketing systems
- Software + Hardware knowledge in Second Level Support as well as experience in the Microsoft environment
- Strong communication skills and a good command of English, which you enjoy using on a daily basis
- Experience with printers and smartphones
What we offer:
- Competitive salary and benefits package
- Opportunities for professional development and advancement
- Dynamic and international work environment
- A chance to make a real difference in a growing company
Hemmersbach GmbH & Co. KG | IT-Support 2nd Level Onsite (gn) Arbeitgeber: Hemmersbach GmbH & Co. KG
Kontaktperson:
Hemmersbach GmbH & Co. KG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Hemmersbach GmbH & Co. KG | IT-Support 2nd Level Onsite (gn)
✨Tip Number 1
Make sure to highlight your hands-on experience with hardware repairs and software troubleshooting during any conversations or interviews. This will show that you can hit the ground running in a fast-paced environment.
✨Tip Number 2
Familiarize yourself with common ticketing systems used in IT support. Being able to discuss your experience with these tools will demonstrate your readiness for the role and your ability to manage support requests efficiently.
✨Tip Number 3
Since direct client interaction is key, practice your communication skills. Be prepared to explain technical issues in simple terms, as this will be crucial when troubleshooting diverse challenges.
✨Tip Number 4
Stay updated on the latest trends and technologies in the Microsoft environment. Showing your enthusiasm for continuous learning can set you apart from other candidates and align with our dynamic work culture.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Hemmersbach GmbH & Co. KG | IT-Support 2nd Level Onsite (gn)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT-Support 2nd Level Onsite position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your relevant experience in IT support, particularly in hardware and software troubleshooting. Include specific examples of your work with ticketing systems and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing end-user support. Mention your communication skills and how you enjoy interacting with clients, as well as your experience with Microsoft environments and hardware repairs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei Hemmersbach GmbH & Co. KG vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software in detail. Highlight specific examples of how you've successfully installed, configured, or repaired IT systems in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to face hypothetical troubleshooting scenarios during the interview. Practice articulating your thought process and approach to resolving technical challenges, especially those related to 2nd level support.
✨Communicate Effectively
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will show that you can interact well with clients and colleagues alike.
✨Familiarize Yourself with the Company Culture
Research Hemmersbach GmbH & Co. KG and understand their values and work environment. Be ready to discuss how your personal values align with theirs and how you can contribute to their dynamic and international team.
