IT Onsite Technician

Onsite level 2 IT support for your users in hardware and software problems.

Your Benefits

• Dental insurance
• Flat hierarchies
• Health insurance
• Internal career development
• International environment
• Job with purpose
• Onboarding program
• Unlimited employment contract

Your Skills

• Experience with Windows 7, 8 & 10 operating systems, software installation and configuration
• Experience with Office Exchange, O365, MS Office, PC & Peripheral troubleshooting
• Good Communication skills
• Strong customer service focus
• Strong understanding of IT Project Management

Your Tasks

• Provides local computer hardware and software support.
• Help desk support/management, customer support on the desktop/laptop/network, customer service, national and local asset management, education and training of clients.
• Compilation of records and reports related to production, machine malfunctioning, and maintenance for VIP users in the organization.
• Experience in IT infra Industry standard project management.
• Effectively participate in a virtual, globally distributed team.
• Strong Project Management/Co-ordination experience.
• Able and willing to travel regionally and/or internationally.
• Ability to understand and translate business requirements to appropriate technical streams.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Accepting and delivery of all service calls assigned.
• Understanding of standards for technology implementation and customer service skills.
• Responsible for resolving technical issues and implementation of standard technologies in the local market.
• May develop and share best practices across the national network.
• Receives work from and responds to service centre tickets, walk-in or internal help requests.
• Successfully troubleshoots and resolves or escalates problems in a timely manner while following consistent, standard approaches.
• Complies with standard operating procedures and checklists in delivering quality solutions and service.
• Documents all work, including research and resolution related to service requests, in call tracking system.
• May have responsibilities ensuring that the office/cluster/region is adhering to nationally established policies and procedures.
• Executes routine tasks and may be required to accept & resolve escalated support issues from other teams.
• May serve on a national team to coordinate implementation of standard technologies (A/V, Asset management, etc.) or to serve as subject matter expert in the local office for a technology (network, etc.).
• May perform asset management, network support, connectivity, telecom, project management, Market & regional work, procurement.
• Productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to firm and IT standard operating procedures.
• Strong skills utilizing exchange databases and Microsoft Office Suite.
• Understanding of technology/software relevant to team.
• Experience in PC support, remote communications, local area networking, PDA's.
• Certifications such as MCSE are helpful but not necessary.
• ITIL concepts strongly preferred.
• MCSE or MCP preferred.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.