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- Aufgaben: Lead a nationwide team of Field Engineers to ensure top-notch service delivery.
- Arbeitgeber: Join Hemmersbach, a global IT infrastructure leader with a social purpose.
- Mitarbeitervorteile: Enjoy extensive training, health insurance, and a buddy program in a flat hierarchy.
- Warum dieser Job: Make an impact while working in an international environment with a focus on social responsibility.
- Gewünschte Qualifikationen: 5+ years in service delivery management and a Bachelor's in a related field preferred.
- Andere Informationen: Be part of a company that donates 20% of profits to social causes.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Determined and autonomous professional with experience in project and people management in the IT field services.
Your Benefits:
- Extensive paid training
- Flat hierarchies
- Health insurance
- International environment
- Unlimited employment contract
Your skills:
- 5+ years of experience in service delivery management or a similar role
- Experience managing a field engineering team on a nationwide level
- Excellent communication and leadership skills
- Experience with project management tools and methodologies
- Bachelor's degree in Computer Science, Engineering, or a related field preferred
Your Tasks:
Hemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients. The ideal candidate will have experience in managing a field engineering team on a nationwide level, strong technical skills, and excellent communication and leadership skills.
Responsibilities:
- Manage a team of Field Engineers and ensure timely and efficient delivery of services
- Develop and implement policies and procedures to improve service delivery
- Monitor and report on key performance indicators to ensure service level agreements are met
- Collaborate with clients to understand their service requirements and ensure service delivery meets their expectations
- Develop and maintain positive relationships with clients and stakeholders
- Identify opportunities for process improvements and implement changes as needed
- Ensure compliance with safety and quality standards
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Service Delivery Manager Arbeitgeber: Hemmersbach GmbH & Co. KG
Kontaktperson:
Hemmersbach GmbH & Co. KG HR Team
recruiting@hemmersbach.com
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Service Delivery Manager
✨Tip Number 1
Make sure to highlight your experience in managing field engineering teams, especially on a nationwide level. This is crucial for the Service Delivery Manager role, so be prepared to discuss specific examples of how you've successfully led teams in the past.
✨Tip Number 2
Familiarize yourself with project management tools and methodologies that are commonly used in the IT field. Being able to speak knowledgeably about these tools during your interview will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss your communication and leadership skills in detail. Think of scenarios where you effectively managed client relationships or resolved conflicts within your team, as these experiences will be valuable in this position.
✨Tip Number 4
Research Hemmersbach's mission and values, particularly their commitment to social responsibility. Being able to align your personal values with the company's goals can set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Service Delivery Manager
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your 5+ years of experience in service delivery management or similar roles. Detail your experience managing field engineering teams and any specific projects that showcase your leadership skills.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with clients and stakeholders in previous positions. This could include successful project collaborations or conflict resolutions.
Detail Technical Proficiency: Mention your familiarity with project management tools and methodologies. If you have experience with specific software or frameworks, be sure to include those details to demonstrate your technical capabilities.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the posting, such as 'service delivery', 'field engineers', and 'performance indicators', to ensure your application stands out.
Wie du dich auf ein Vorstellungsgespräch bei Hemmersbach GmbH & Co. KG vorbereitest
✨Showcase Your Leadership Skills
As a Service Delivery Manager, strong leadership is key. Be prepared to discuss your experience managing teams, particularly in the IT field. Share specific examples of how you've motivated your team and handled challenges.
✨Demonstrate Technical Proficiency
Highlight your technical skills and familiarity with project management tools. Be ready to explain how you have used these tools to improve service delivery and manage projects effectively.
✨Understand Client Needs
Since the role involves collaborating with clients, show that you understand the importance of client relationships. Prepare to discuss how you've previously identified client needs and ensured their expectations were met.
✨Prepare for Performance Metrics Discussion
Be ready to talk about key performance indicators (KPIs) you've monitored in past roles. Discuss how you used these metrics to drive improvements in service delivery and ensure compliance with service level agreements.
