Service Delivery Manager

Auf einen Blick

• Tätigkeit: Leite ein Team von Field Engineers und sorge für die erfolgreiche Servicebereitstellung.
• Arbeitgeber: Hemmersbach bietet IT-Infrastrukturservices in über 190 Ländern und engagiert sich sozial.
• Benefits: Umfangreiche Schulungen, flache Hierarchien, Gesundheitsversicherung und unbefristeter Vertrag.
• Wieso dieser Job: Spannende Aufgaben, internationales Umfeld und die Möglichkeit, einen sozialen Beitrag zu leisten.
• Qualifikationen: Mindestens 5 Jahre Erfahrung im Service Delivery Management und ein Abschluss in Informatik oder Ingenieurwesen.

Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.

Service Delivery Manager

Determined and autonomous professional with experience in project and people management in the IT field services

• Brazil – Brazil
• Professionals
• Full-time

Share +
Apply now Your contact

– Your Benefits –

Buddy program
Extensive paid training
Flat hierarchies
Health insurance
International environment
Unlimited employment contract

Your skills

• 5+ years of experience in service delivery management or a similar role
• Experience managing a field engineering team on a nationwide level
• Excellent communication and leadership skills
• Experience with project management tools and methodologies
• Bachelor’s degree in Computer Science, Engineering, or a related field preferred

Your Tasks

Hemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients. The ideal candidate will have experience in managing a field engineering team on a nationwide level, strong technical skills, and excellent communication and leadership skills.

Responsibilities:

• Manage a team of Field Engineers and ensure timely and efficient delivery of services
• Develop and implement policies and procedures to improve service delivery
• Monitor and report on key performance indicators to ensure service level agreements are met
• Collaborate with clients to understand their service requirements and ensure service delivery meets their expectations
• Develop and maintain positive relationships with clients and stakeholders
• Identify opportunities for process improvements and implement changes as needed
• Ensure compliance with safety and quality standards

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids‘ Family. That’s why Hemmersbach is The Social Purpose IT Company.
ID: 14284 Service Delivery Manager Brazil / Brazil
Your E-Mail
Drag & Drop files here or Click to browse files
I have read and understood the declaration of consent, including the privacy policy and our privacy notice.
Declaration oF Consent

I understand that my personal data, which I have provided in my job application and during the entire recruitment process, will be stored and processed by Hemmersbach GmbH & Co.KG or affiliated enterprises of the Hemmersbach group (depending which of the above entities the job offer refers to) exclusively for the recruitment process by the respective company.

I hereby consent to processing of my personal data by the respective company of Hemmersbach exclusively for the recruitment process within the scope of all data included in my job application, including all attached documents, submitted on my own initiative.

Please be informed that:

• We will solely forward the application document in compliance with the privacy policy,
• You have the right to information regarding the stored and processed personal data at any time. You are entitled to request rectification or change of the provided data, blocking and objection to further use,
• Given declaration of consent can be changed or completely revoked at any time, revocation can be sent to the following address:

recruiting@hemmersbach.com