Head of Customer Service Experience PMO Europe (d/f/m)

What you´ll doLead the Project Management Office (PMO) for Customer Service Experience (CSX) for Adhesive Technologies in EuropeDevelop and deploy related strategy to enhance customer experienceFull accountability of management and delivery of the key strategic project roadmap, change management and transformation programsCoordinate cross-functional projects/initiatives, manage implementation, drive continuous improvement and ensure impactful & scalable outcomesUtilization of research and data analysis to guide, develop and/or support a sound understanding of customer segments, trends, needs and expectationsDevelop key methodologies, tools or metrics to monitor project-, team performance and strategic relevanceManage budget plans for area and/or projects and report on key performance indicators (KPIs) and project delivery metricsReport regularly to the regional leadership team and global team(s) on project progress, risks, and outcomesLead, coach, and enable PMO or Process Managers towards target achievementAttract, retain, and develop Customer Service Experience and Supply Chain talents and in creating high performing team culture #J-18808-Ljbffr