**The following challenges await you:** - As part of the Heraeus IT team, you collaborate with IT- and business stakeholders to understand and implement requirements for applications focused on Customer Channels such as Microsoft Cloud Dynamics 365 (capabilities in the divisions of pre-sales, sales, after-sales, marketing and customer service) and Online Channels (such as Customer Portals) to improve Digital Customer Experience. - Collaborate with members from various IT teams to oversee the development, implementation, and regression testing of applications following the integrated approach cross D365 modules and cross business divisions. - Stay up to date with industry trends, best practices and technologies and proactively work with business stakeholders to identify use cases for the respective Heraeus companies. - Conduct gap analysis and process mapping to identify functional specifications for enhancements and customizations (focus on D365). - Assuming responsibilities in the role of a D365 administrator, with a focus on D365 modules from the integrated setup. - Drive adoption and monitoring of tool & process performance metrics, identifying opportunities for optimization and improvement as enhancement realization. **Your profile:** - Master’s degree in computer science, information systems or a related field - 5+ years of experience working with D365 (Sales, Marketing, Customer Service), ideally in a consulting or solution-oriented role - Deep know-how of administration and configuration of D365 environments and environment & lifecycle management - Strong knowledge with popular D365 technologies like Power Platform, Power Automate, Power Apps, Power Pages - Know-how of divisions related to Data & Compliance within D365 realizations - Experience in gathering requirements, conducting gap analyses, process mapping and creating functional specifications in an integrated approach like integration within D365 application - Knowledge of data management best practices and data integration concepts is a plus - Strong analytical and problem-solving skills, with the ability to translate business language into IT requirements and vice versa - Excellent communication in English and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels - Self-motivated and proactive, with the ability to work independently and manage multiple priorities **What we offer:** - **Attractive compensation** - strong basic salary in line with the collective agreement for the chemical industry, annual one-time payments (vacation bonus, Christmas bonus, future bonus), time off for retirement and extension of the statutory nursing care insurance to include supplementary nursing care insurance - **Additional financial benefits** - promotion of private pension plans, life phase account for paid time off (e.g. sabbatical, earlier retirement), subsidy for local public transport, discounts in many (online) stores - **Regulated working hours** - 37.5 hours per week, time off for overtime, retirement leave, 30 days annual leave, special leave for special occasions - **Health & well-being** - company medical service with comprehensive preventive medical check-ups, sports offers, social counseling and in-house employee canteen with freshly prepared meals every day
Kontaktdaten:
Heraeus Consulting & IT Solutions , HRdirekt Recruiting-Team
