CDI - Department Manager Lugano (F/H) in Genève

pAs Department Manager, your mission is to actively participate in the development of the business, respecting the sense of tradition, quality and service that Hermès aims to promote. /ppbPeople management and development /b /pulliPlan daily activities, setting objectives and assigning tasks to the team; /liliObserve the team on the floor and provide ongoing feedback and coaching, supporting their personal development; /liliParticipate in recruitment activities in partnership with the leading team and in line with the HR strategy; /liliProvide induction for new arrivals and ensure their full integration within the team; /liliDefine personal development objectives for team members, set expectations and targets, coaching them on improvement areas; /liliConduct Annual Performance Appraisal with team members to support their development and discuss career ambition; /liliPropose people development plans to store management and HR; /liliIdentify training needs and share them with the store management and the training manager. /li /ulpbSales and Customer experience /b /pulliDrive the achievement of sales goals through their team members, with a specific responsibility on their departments; /liliDevelop business strategy and action plan to enhance the growth of their departments; /liliFoster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities; /liliSupport the store team in difficult and complex sales and in managing complaints; /liliPlan morning briefings, ensuring involvement of all team members and support them in their preparation; /liliCoach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines. /liliContribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators; /liliDevelop an action plan to meet targets based on performance indicators analysis; /liliSupporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc. /li /ulpbOperations and Visual Merchandising /b /pulliSupport store management in organizing, ensuring proper floor coverage and supervision; /liliCollaborate with operations team and store management to improve end to end processes in store; /liliEncourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience. /li /ulpbProfil /b /pulliAt least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity /liliPerfect mastering of Italian, very good level English. French or a third language will be considered as an advantage; /liliProfessional background: strong career in management, preferably with international and luxury fashion retail experience; /liliProficient with Excel / IT tools; /liliExemplarity: application of procedures, attitude, presentation, etc.; /liliDriving and charismatic presence on the sales floor and with various interfaces; /liliCapacity of resilience and well organized /liliExcellent leadership attitude and ability to lead and motivate a team; /liliProfessionalism, enthusiasm and humility /li /ulpbHermès engages positive and passionate people who own the following requirements: /b /pulliExcellent interpersonal and communication skills, with a customer service orientation; /liliTeam player mentality to build meaningful relationships and ability to work autonomously; /liliAvailability, flexibility and dynamism to function in a high-pace environment; /liliDetermined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. /li /ulpbAs a responsible employer, we are committed to ethics, diversity and inclusion. /b /p #J-18808-Ljbffr