CDI - Floor Manager Lugano (W/M)

People management and development

• Plan daily activities, setting objectives and assigning tasks to the team
• Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development
• Participate in recruitment activities in partnership with the leading team and in line with the HR strategy
• Provide induction for new arrivals and ensure their full integration within the team
• Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas
• Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition
• Propose people development plans to store management and HR
• Identify training needs and share them with the store management and the training manager

Sales And Customer Experience

• Drive the achievement of sales goal through their team members, with a specific responsibility on their departments
• Develop business strategy and action plan to enhance the growth of their departments
• Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities
• Support the store team in difficult and complex sales and in managing complaints
• Plan morning briefings, ensuring involvement of all team members and support them in their preparation
• Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines
• Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators
• Develop an action plan to meet targets based on performance indicators analysis
• Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc.

Operations and Visual Merchandising

• Support store management in organizing, ensuring proper floor coverage and supervision
• Collaborate with operations team and store management to improve end to end processes in store
• Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience

Profil

• At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity
• Perfect mastery of Italian, very good level English. French or a third language will be considered as an advantage
• Professional background: strong career in management, preferably with international and luxury fashion retail experience
• Proficient with Excel / IT tools
• Exemplarity: application of procedures, attitude, presentation, etc.
• Driving and charismatic presence on the sales floor and with various interfaces
• Capacity of resilience and well organized
• Excellent leadership attitude and ability to lead and motivate a team
• Professionalism, enthusiasm and humility

Hermès engages positive and passionate people who own the following requirements

• Excellent interpersonal and communication skills, with a customer service orientation
• Team player mentality to build meaningful relationships and ability to work autonomously
• Availability, flexibility and dynamism to function in a high-pace environment
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense