CDI - Store Manager Zürich (W/M)

h3GENERAL MISSION: /h3 pAs part of Hermès Switzerland and Central Europe's strategy, you will manage and develop your store by: /p ul liLeading a team to offer our customers personalized and exceptional service /li liDeveloping and retaining a local and international customer base /li liOptimizing operations management in accordance with internal procedures /li /ul pYou will work closely with the subsidiary's support functions and act in an exemplary manner, putting the customer at the heart of your concerns. /p pYou will generously share the spirit of Hermès with every employee and every visitor to the store. /p h3MAIN ACTIVITIES: /h3 h3LEADING THE TEAM /h3 ul liYou lead, manage, and motivate the store team to achieve set objectives and provide excellent service to all customers and visitors /li liYou share relevant information and analysis with the team to communicate your vision for the business and help everyone understand the store's challenges /li liYou foster team spirit /li liYou set quantitative and qualitative objectives and evaluate results. /li liYou supervise and coach your employees. /li liIn close collaboration with the Human Resources Department, you recruit team members, organize their integration, and oversee and implement the necessary actions for their training and development. You conduct performance reviews when necessary. /li /ul h3DEVELOP SALES AND SERVICE /h3 ul liYou ensure a regular presence on the sales floor to support the team, set an example, and orchestrate in-store activity /li liWith the support of the Customer Experience department, you supervise the quality of information in the customer database and determine targeted clienteling actions /li liYou keep abreast of trends, benchmark the competition, and analyze opportunities. You propose and implement appropriate actions to develop your store /li liYou work closely with the Communications Department to organize customer events for your store /li liYou promote Hermès by getting involved in your local community. /li /ul h3PURCHASING /h3 ul liYou work closely with the Product Offer Department to define your purchasing strategy. /li liBased on sales analysis and your knowledge of the clientele, you will make purchases for your store four times a year. /li /ul h3OPTIMIZE OPERATIONS AND STOCK MANAGEMENT /h3 ul liYou will optimize stock management and goods flows to facilitate customer service while optimizing stock levels and quality with the support of the Operations Department. /li liYou share, explain, apply, and enforce all internal procedures in collaboration with Internal Control. /li liYou supervise inventories and ensure that markdowns are kept to a minimum. /li liYou ensure that the store is in excellent condition at all times and suggest maintenance and refurbishment work to the branch management to improve the customer experience and facilitate operations. /li /ul h3PARTICIPATE IN THE SWISS AND POLISH RETAIL COMMUNITY /h3 ul liYou contribute to the life of the subsidiary by participating in various meetings organized by General Management and Retail Management, sharing the vision, ideas, and best practices implemented in your store /li liYou report regularly on your activities /li /ul h3CANDIDATE PROFILE /h3 ul liA sense of teamwork /li liA focus on results /li liHigh quality standards /li liA curious and entrepreneurial spirit /li liAnalytical skills /li liOrganizational skills /li liGood knowledge of IT tools and great agility in using different information systems /li liAt least 10 years of experience in managing a commercial entity and leading a team with diverse and multicultural profiles /li liThe ability to develop a highly demanding local and international clientele /li liVery good oral and written communication skills in French, German, and English. /li liA sense of humor /li /ul pbAs a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure! /b /p p«Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde. /p #J-18808-Ljbffr