Sales Support & Account Specialist (m/f/d)

Job Overview

We are seeking a motivated and detail-oriented Sales Support & Account Specialist to join our growing key account management team. In this role, you will be responsible for providing critical support to our team and ensuring the smooth management of customer accounts. Your primary focus will be on guaranteeing best-in-class customer satisfaction, coordinating project & operations activities, and facilitating the flow of information between clients and internal teams.

Responsibilities

• Sales Support: You assist the key account team with preparing proposals and managing client communication throughout the sales cycle. In that function, you collaborate with Product Management and R&D and facilitate communication within the team. You support our key account team in organizing customer visits and business trips and are working closely with our Marketing and Finance team.
• Account Management: You supervise account activities and order fulfilment by our Customer Service team. You handle all escalations and are responsible for addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction for your assigned accounts.
• Reporting: You generate and analyse sales reports to provide insights into account performance and identify opportunities for growth.
• Process Improvement: Identify areas for improvement in sales processes and contribute to the development of best practices with our Customer Excellence team.

Qualifications

• A degree in economics/business administration or a successfully completed commercial apprenticeship with work experience.
• Strong communication skills and customer orientation.
• Ideally, you already have professional experience in sales.
• A high level of organizational skills, reliability, initiative, teamwork, and a strong service mentality with a high standard of quality.
• Structured working style, quick grasp of complex issues, and strong communication skills.
• Excellent written and spoken German and English, with additional foreign languages being an advantage.

Preferred Qualifications

• Experience with ERP and CRM tools is an advantage.

Benefits

• Exciting tasks in an internationally operating, growing family business with flat hierarchies
• Flexible working hours and home office options
• 4 weeks remote work from other EU countries
• 30 days paid vacation per year
• Salary bands for a fair corporate culture
• Monthly allowance of €50 for your BAV
• Annual 360° feedback loops with clear promotion criteria and an individual career path
• Responsibility from day one in a company that encourages personal responsibility and growth
• Regular company events such as summer party, Christmas party
• Paid team dinners or activities for each team twice a year
• Free parking right outside the door
• Perks and benefits: JobRad, subsidized lunch, subsidy for the Deutschlandticket, free language courses and discounted memberships at several gyms and for the Wellpass
• Fresh fruit, free drinks and snacks in the office

Application Process

• Initial Screen with the Recruiter
• Technical Interview with the Hiring Manager

Company Overview

Arethia is an internationally oriented, globally leading, medium-sized company in the chemical industry, specialized in the development and production of flavors. For over 65 years, we have been developing customized product solutions in collaboration with our customers from our location near Hamburg. As an expanding and agile company with a highly motivated team, we are continuously growing and looking for new team members.

If you have any questions, do not hesitate to contact us.