HPC Service Delivery Consultant

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job Description

HPE is currently looking for a HPC Technical Consultant with a strong experience in Linux system administration, as well as HPC core technologies including compute, networking, storage, job schedulers, management tools.

The main responsibility of the HPC Technical Consultant is to monitor and contributes to the achievement of contractual SLA in terms of availability, stability and performance.

In a typical day as a HPC Service Delivery Consultant, you would:

• Qualify, analyze, troubleshoot, and resolve whenever possible the incidents with the right level of autonomy & expertise
• Increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks
• Work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions
• Interact with third parties involved in the overall HPC solution: Red Hat, AMD, Intel, Nvidia, SchedMD, …
• Collaborate with the Customer sysadmin and support teams
• Manage the customer relationship, including verbal & written communication

We Are Looking For An Experienced IT Professional

• With expert level knowledge and willingness to learn
• Understanding, at a detailed level, all architectural dependencies of technologies in the customer’s IT environment
• Showing an analytical mindset
• Committed to deliver the service as expected by the Customer, and to meet contractual SLA
• Good at partnering, innovating, and continual improvement
• Able to speak Italian and English, with good verbal and written communication skills

Your Technical Skills

• Strong Linux system expertise, with good experience with distribution management (Red Hat, …)
• HA clusters
• Strong knowledge of HPC systems and underlying components
• Parallel filesystems (Lustre, GPFS, …)
• High-speed network (Infiniband, OmniPath, Slingshot …)
• DevOps: Ansible, Git, Puppet, Bash or Python scripting, …
• Parallel computing and development software stacks
• Big Data databases: Elastic/OpenSearch
• Monitoring tools and dashboards: Prometheus, Grafana
• Docker containers, Kubernetes

We Offer

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.

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