We are looking for a German-speaking VIP Manager to build and maintain strong relationships with the company’s most valuable players. In the highly competitive iGaming market, the VIP Manager ensures that top-tier customers receive a personalized, premium experience that fosters loyalty, increases retention, and maximizes lifetime value.
Key Responsibilities
- Relationship Management: Develop and nurture strong, long-term relationships with VIP players, acting as their primary point of contact.
- Personalized Service: Deliver tailored support and communication through multiple channels (phone, email, WhatsApp, SMS, live chat).
- Player Retention: Design and execute retention strategies to maximize player lifetime value and reduce churn.
- Exclusive Promotions & Campaigns: Collaborate with marketing and product teams to create exclusive offers, promotions, and events for VIP customers.
- Hospitality & Events: Organize and oversee VIP hospitality initiatives, including physical gifts, special events, and unique experiences that strengthen loyalty.
- Performance Monitoring: Track, analyze, and report on VIP player activity, providing insights and recommendations to management.
Requirements
- Previous experience in VIP account management, preferably within iGaming, online entertainment, or a similar customer-focused industry.
- Strong interpersonal and communication skills, with the ability to build trust and rapport quickly.
- Sales and negotiation abilities with a customer-centric mindset.
- Ability to analyze data and player behavior to identify opportunities for engagement and growth.
- Flexible, proactive, and able to thrive in a fast-paced, competitive environment.
- Fluency in English
- Fluency in German
- A healthy, friendly work atmosphere
- Lunch provided by the company
- Coffee, fruit, and snacks in the office
- Gym access and sports classes
- Language classes
- Basic and private medical insurance
- Employment in accordance with Cypriot law
- 24 working days of paid annual leave
- An extra free sick leaves from the company
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