Senior/Lead Forward Deployed AI Engineer/Anthropic – Data Intelligence-UK

• Forward Deployed AI Engineer/Anthropic – Data Intelligence
• AI Foundry | New Rocket
• Travel based on client and business needs
• Reports to: AI Delivery Leader
• About New Rocket

New Rocket is the AI-first Elite Service Now Partner that activates real value on the Now Platform.

As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

With two decades of experience guiding clients to realize the full potential of the Service Now AI Platform, New Rocket is one of the largest pure-play Service Now partners.

We are uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

New Rocket is proud to be an Anthropic partner/vendor.

Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies.

Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.

At New Rocket, Data Intelligence is central to successful enterprise AI.

We help clients make their data more discoverable, connected, governed, and actionable—so that AI solutions can safely access trusted enterprise context and produce reliable business outcomes.

We #Go Beyond Workflows to create new kinds of experiences for our customers.

Come join our Crew!

Role Overview

New Rocket is seeking a hands‑on, client‑facing Forward Deployed AI Engineer with a solid foundation in Data Intelligence to design, build, test, and deploy enterprise AI solutions grounded in high‑quality, governed enterprise data.

This role sits at the intersection of AI engineering, data engineering, enterprise integration, and consulting.

You will work directly with client stakeholders and New Rocket delivery teams to translate business challenges into production‑ready solutions that connect Claude and other AI technologies with Service Now, enterprise knowledge, structured data, business processes, and approved tools.

The Forward Deployed AI Engineer – Data Intelligence will focus especially on the data foundations required for trustworthy AI: data discovery, ingestion, transformation, quality, metadata, access controls, retrieval, semantic search, retrieval‑augmented generation (RAG), evaluation, observability, and ongoing optimization.

You will help clients move beyond disconnected data and experimental AI pilots to scalable solutions that enable more intelligent workflows, improved decision‑making, and measurable operational value.

The ideal candidate is an adaptable engineer with strong Python, APIs, data, cloud, and LLM application‑development skills.

You are comfortable working in ambiguous environments, collaborating directly with customers, and balancing rapid prototyping with the rigor required for secure enterprise production deployments.

Key Responsibilities

• Data Intelligence & AI Solution Delivery
• Partner directly with client business, data, technology, security, and Service Now stakeholders to identify high‑value AI and Data Intelligence use cases.
• Translate client requirements into practical technical designs, prototypes, production implementations, and iterative delivery plans.
• Build AI‑enabled applications and workflows that use trusted enterprise data to support knowledge discovery, employee assistance, service operations, customer service, document intelligence, decision support, and workflow automation.
• Develop reusable Data Intelligence components, accelerators, integration patterns, and implementation playbooks that can be applied across client engagements.
• Support the full solution lifecycle—from discovery, data assessment, and proof of concept through implementation, testing, production rollout, monitoring, and continuous improvement.
• Communicate solution designs, technical tradeoffs, risks, findings, and recommendations clearly to technical and non‑technical client stakeholders.
• Enterprise Data Foundations
• Design and implement pipelines to ingest, transform, enrich, index, and retrieve structured and unstructured enterprise data.
• Connect AI solutions to approved enterprise data sources, including Service Now, knowledge bases, document repositories, collaboration platforms, databases, data warehouses, data lakes, and third‑party Saa S systems.
• Support data profiling, data‑quality assessment, schema mapping, metadata enrichment, classification, normalization, deduplication, and data lineage activities.
• Work with client data owners and governance teams to define appropriate data access, retention, privacy, security, and usage controls.
• Build data integration workflows using APIs, SQL, ETL/ELT tools, event‑driven patterns, middleware, and custom services as appropriate.
• Help establish trusted‑data patterns that ensure AI applications retrieve current, relevant, authorized, and contextually appropriate information.
• Identify data gaps, quality issues, duplicate content, stale information, and access‑control problems that may reduce AI solution performance or user trust.
• RAG, Search & Enterprise Knowledge Engineering
• Design, build, and optimize retrieval‑augmented generation (RAG) solutions using Claude and other approved LLM technologies.
• Implement document‑processing and knowledge‑ingestion workflows, including parsing, chunking, metadata enrichment, embeddings, indexing, vector storage, hybrid retrieval, reranking, and source attribution.
• Develop semantic‑search and enterprise knowledge experiences that help users discover, understand, summarize, and act on information.
• Configure and evaluate vector databases, search platforms, relational databases, and enterprise knowledge repositories appropriate to the client’s environment.
• Build access‑aware retrieval patterns that respect source‑system permissions and ensure users only receive information they are authorized to access.
• Improve answer quality and reliability through retrieval tuning, context management, source citation, grounding, relevance scoring, fallback behavior, and user feedback loops.
• Define and execute RAG evaluations measuring retrieval quality, context relevance, groundedness, completeness, accuracy, latency, cost, and user experience.
• Claude, LLM & Agentic AI Development
• Build and deploy LLM‑powered applications using Claude, the Anthropic API, and other approved model providers as appropriate.
• Develop prompt and context‑engineering approaches that use clear instructions, structured inputs, examples, retrieval context, output schemas, and guardrails.
• Implement structured outputs, tool use/function calling, API integrations, workflow orchestration, and error‑handling patterns for reliable AI applications.
• Build agentic AI workflows that can reason over approved data, access authorized tools, execute bounded tasks, and route exceptions to human reviewers.
• Define agent instructions, context strategies, tool permissions, validation logic, escalation paths, and human‑in‑the‑loop controls.
• Support secure Model Context Protocol (MCP) or comparable patterns for connecting AI applications to authorized enterprise systems and tools.
• Evaluate AI and agentic workflow behavior for task completion, consistency, safety, accuracy, groundedness, latency, cost, and operational reliability.
• Service Now & Enterprise Workflow Integration
• Integrate AI and Data Intelligence capabilities with Service Now workflows, data, knowledge, APIs, and user experiences.
• Collaborate with Service Now architects and developers to ensure AI solutions follow platform leading practices, security requirements, scalability expectations, and maintainability standards.
• Help clients embed AI insights and recommendations into the workflows where employees and customers already work.
• Evaluation, Observability & Continuous Improvement
• Develop test plans, test cases, evaluation datasets, and quality‑assurance processes for AI and data‑intensive solutions.
• Measure and improve solution performance across data quality, retrieval quality, model output quality, task completion, latency, reliability, adoption, and cost.
• Implement logging, tracing, monitoring, and feedback mechanisms across data pipelines, retrieval systems, model calls, agent workflows, and integrations.
• Investigate production issues, identify root causes, document findings, and implement durable improvements.
• Support release‑management practices, including version control for code, prompts, configuration, evaluation assets, data pipelines, and infrastructure.
• Contribute to LLMOps and Data Ops practices that enable reliable deployment, testing, monitoring, governance, and ongoing optimization.
• Responsible AI, Security & Governance
• Apply responsible‑AI, security, privacy, and governance requirements throughout the design, development, testing, and deployment lifecycle.
• Implement safeguards for sensitive data, data leakage, unauthorized access, prompt injection, malicious content, unsafe tool use, and unintended agent behavior.
• Support controls such as access‑aware retrieval, data masking, encryption, output validation, source attribution, approval workflows, audit logging, and confidence‑based escalation.
• Work with client security, data governance, legal, compliance, and risk stakeholders to align solutions with enterprise policies and regulatory requirements.
• Document technical designs, data flows, security controls, model limitations, evaluation results, operating procedures, and known risks.
• Collaboration, Innovation & Practice Development
• Work closely with AI Architects, AI Platform Engineers, data engineers, Service Now developers, product managers, designers, consultants, and client teams.
• Participate in discovery workshops, architecture sessions, sprint planning, backlog refinement, demos, code reviews, retrospectives, and executive readouts.
• Support client‑facing technical research, demos, proofs of concept, implementation planning, and solution presentations.
• Contribute reusable code, Data Intelligence patterns, RAG components, evaluation assets, technical playbooks, and internal documentation.
• Stay current on Anthropic and Claude capabilities, enterprise AI trends, data platforms, RAG frameworks, semantic search, vector databases, agentic AI, and Service Now AI innovations.
• Identify opportunities to improve New Rocket’s Data Intelligence offerings, AI Foundry accelerators, Agent Packs, and enterprise AI delivery methodology.
• What Success Looks Like in the First 6 Months
• Build trusted relationships with client stakeholders and New Rocket AI Foundry delivery teams.
• Deliver one or more high‑quality, client‑facing Data Intelligence or AI solutions from prototype through production‑ready implementation.
• Establish or enhance secure data‑ingestion, retrieval, RAG, and enterprise integration capabilities for assigned client engagements.
• Improve AI reliability through thoughtful data preparation, access‑aware retrieval, prompt/context engineering, testing, evaluation, and observability.
• Help clients connect Claude‑powered AI solutions to Service Now, enterprise knowledge, structured data, and operational workflows.
• Contribute reusable code, architecture patterns, accelerators, and delivery playbooks to New Rocket’s Data Intelligence and Anthropic business.
• Required Qualifications
• 3+ years of relevant experience in software engineering, AI engineering, data engineering, analytics engineering, cloud engineering, systems integration, or a related technical role.
• Hands‑on experience building applications, data pipelines, integrations, APIs, automations, or cloud‑based services.
• Strong proficiency in Python; experience with Java Script/Type Script, Java, SQL, or similar languages is also valuable.
• Experience working with structured and unstructured data, including relational databases, document repositories, APIs, and cloud storage.
• Experience with SQL, data transformation, data modeling, ETL/ELT, data ingestion, or data‑integration concepts.
• Exposure to generative AI, LLMs, RAG, embeddings, vector search, semantic search, prompt engineering, AI agents, or LLM APIs.
• Experience building or supporting API‑driven integrations using REST APIs, JSON, OAuth, service accounts, and authentication/authorization patterns.
• Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Understanding of software‑development best practices, including Git, code review, testing, debugging, documentation, and agile delivery.
• Strong problem‑solving skills and the ability to work through ambiguity in client environments.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non‑technical stakeholders.
• Ability and willingness to work directly with clients in a consulting and professional‑services environment.
• Preferred Qualifications
• Experience with Claude, the Anthropic API, Anthropic Console, Claude Code, Anthropic Academy learning, or Anthropic partner enablement.
• Experience designing or implementing RAG systems, including document ingestion, chunking, embeddings, vector databases, hybrid search, reranking, citations, and retrieval evaluation.
• Experience with vector databases or search technologies such as Pinecone, Weaviate, pgvector, Open Search, Elasticsearch, Azure AI Search, Vertex AI Search, or similar tools.
• Experience using LLM application frameworks such as Lang Chain, Lang Graph, Llama Index, Semantic Kernel, or equivalent technologies.
• Experience with agentic AI, tool use, function calling, workflow orchestration, Model Context Protocol (MCP), or secure AI‑to‑system integrations.
• Experience with data platforms such as Snowflake, Databricks, Big Query, Redshift, Postgre SQL, Mongo DB, Microsoft Fabric, or similar technologies.
• Experience with data cataloging, governance, lineage, data‑quality tooling, master data management, or enterprise metadata practices.
• Familiarity with Service Now development or architecture, including Service Now APIs, Integration Hub, Flow Designer, Virtual Agent, Now Assist, AI Agents, knowledge management, CMDB, ITSM, CSM, or HRSD.
• Experience with Docker, Kubernetes, Terraform, CI/CD, cloud‑native services, data orchestration, monitoring, or observability tools.
• Experience working in enterprise consulting, professional services, or client‑facing technology‑delivery roles.
• Relevant cloud, data, Service Now, AI/ML, security, or agile certifications.
• Why This Role Matters

Enterprise AI is only as valuable as the data, knowledge, integrations, and governance that support it.

As a Forward Deployed AI Engineer – Data Intelligence, you will help clients transform fragmented enterprise information into trusted, accessible, and actionable intelligence.

You will build the data foundations that allow Claude‑powered applications, agentic AI solutions, Service Now workflows, and enterprise teams to operate with better context, greater speed, and stronger confidence.

Your work will directly enable clients to move from AI experimentation to secure, scalable, measurable outcomes—and help New Rocket continue to #Go Beyond Workflows.

• We Take Care of Our People
• New Rocket is committed to a diverse and inclusive workplace.
• We value and celebrate diversity, believing that every employee matters and should be respected and heard.
• We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
• For individuals with disabilities who would like to request an accommodation, please contact hr. us@newrocket. com.
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