Director of Operations (m/f/*) at the Hilton Berlin

If you are a passionate host , excited to step onto the stage every day with a strong and experienced team, delivering outstanding service to our guests from around the world, fulfilling our promise of quality, and creating memorable experiences that last a lifetime —

Hilton has been one of the most consistently successful companies for over 100 years and a true pioneer in hospitality.

We want to continue making history!

To achieve this, a high level of professionalism is essential.

Hospitality is one of the most exciting and diverse industries.

Showcase and share your passion, your talent, and live your individuality within our Hilton family — and grow with us!

In this role:

• You are responsible for the organisation and administration of our entire operational department – from daily performance to long-term strategic direction.
• Together with the department heads, you ensure the implementation, execution, and monitoring of our Hilton brand standards and continuously improve guest satisfaction.
• You promote an open and appreciative communication culture and maintain a strong presence with both guests and team members.
• You are responsible for preparing budgets and forecasts, controlling costs, and overseeing quality management.
• In addition to fire protection, data protection, and occupational safety, you ensure compliance with all legal regulations in the hospitality industry.
• You lead your department heads with confidence and take on the role of coach and mentor for our successors and young talents.
• You train our Duty Managers and act as the first point of contact in the event of serious complaints, emergencies, or damage incidents.
• You represent the General Manager in their absence.

Whatwe do expect from you:

You are a true team player who enriches not only our revenue but the entire operation with your committed and dynamic personality, strategic thinking, and goal-oriented approach.

You bring several years of professional experience with leadership responsibility in a comparable position within the hospitality industry.

You know how to lead and motivate employees, are a passionate host with a positive and open demeanor, and demonstrate strong negotiation skills when dealing with suppliers and corporate partners.

You like to stay “ahead of the curve,” recognize trends, and monitor developments in the hotel market to ensure we stay one step ahead of the competition.

We are looking for a new colleague who keeps the big picture in mind and contributes to the optimisation of our operational processes with innovative ideas and creative solutions.

This is what we offer:

• A strong team spirit and a supportive work environment
• Access to the Hilton Worldwide University with thousands of free learning opportunities, as well as regular training and development programs
• Competitive and industry-standard compensation, plus vacation entitlement in accordance with the collective agreement
• Worldwide accommodation opportunities at Hilton Hotels (at employee rates so attractive, we’d rather not mention them here)
• Great employee discounts in areas such as shopping, travel, fashion, leisure, sports, events, housing, food, technology, mobile services, and more
• A comprehensive onboarding program and structured introduction to the company
• Excellent meals at low cost in our in-house team restaurant

#J-18808-Ljbffr