Auf einen Blick
- Aufgaben: Lead hotel operations to exceed revenue and guest satisfaction targets.
- Arbeitgeber: Join Hilton, a global leader in hospitality with a century of excellence.
- Mitarbeitervorteile: Enjoy career growth, competitive pay, and a vibrant work culture.
- Warum dieser Job: Be part of a team that creates remarkable experiences and values your input.
- Gewünschte Qualifikationen: Degree in Hotel Management and strong leadership skills required.
- Andere Informationen: Experience in Food and Beverage or Rooms Management is a plus.
Das voraussichtliche Gehalt liegt zwischen 72000 - 100000 € pro Jahr.
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
What are we looking for?
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
- A degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
- Accountable and resilient
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Director of Operations (m/f/d) at Waldorf Astoria Berlin Arbeitgeber: Hilton

Kontaktperson:
Hilton HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Director of Operations (m/f/d) at Waldorf Astoria Berlin
✨Tip Number 1
Familiarize yourself with the specific operational challenges faced by luxury hotels like Waldorf Astoria Berlin. Understanding the unique aspects of managing high-end guest experiences will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Hilton or similar luxury hotel brands. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interviews.
✨Tip Number 3
Prepare to discuss your experience with budget management and revenue forecasting in detail. Be ready to share specific examples of how you've successfully managed these areas in previous roles.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've motivated teams to exceed performance targets. Highlighting your ability to develop talent within your team will resonate well with the hiring managers.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Director of Operations (m/f/d) at Waldorf Astoria Berlin
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Director of Operations at Waldorf Astoria Berlin. Highlight your relevant experience in operational management, guest satisfaction, and team leadership in your application.
Tailor Your CV: Customize your CV to reflect your experience in hotel management, budget management, and leadership skills. Use specific examples that demonstrate how you've successfully managed teams and exceeded targets in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Hilton brand. Mention how your values align with Hilton's vision and how you can contribute to creating remarkable guest experiences.
Highlight Relevant Skills: In your application, emphasize your strong commercial acumen, knowledge of hotel property management systems, and ability to work under pressure. Provide concrete examples of how you've used these skills to achieve positive outcomes in past positions.
Wie du dich auf ein Vorstellungsgespräch bei Hilton vorbereitest
✨Showcase Your Leadership Skills
As a Director of Operations, strong leadership is key. Be prepared to discuss your previous experiences in managing teams and how you motivated them to exceed targets. Share specific examples that highlight your ability to lead effectively under pressure.
✨Demonstrate Commercial Acumen
Highlight your experience with budgets, revenue proposals, and forecasting results. Be ready to discuss how you've successfully managed costs in previous roles and the impact it had on guest satisfaction and overall hotel performance.
✨Prepare for Operational Challenges
Expect questions about how you would handle key property issues such as customer service and refurbishment projects. Think of scenarios where you successfully navigated operational challenges and be ready to share those stories.
✨Emphasize Guest Feedback Importance
Discuss how you have previously sought and responded to guest feedback to improve service delivery. Provide examples of how you turned negative feedback into positive outcomes, showcasing your commitment to high levels of customer satisfaction.