German-speaking Senior Technical Program Manager / Solution Delivery Manager (m/f/x)

Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.

To drive our EU business forward, we are currently looking for a German speaking Senior Technical Program Manager / Solution Delivery Manager (m/f/x) .

In support of our Account Management teams, we are seeking a highly motivated and experienced individual to build strong relationships with our customers and support them to successfully leverage our community-based digital testing solutions and services. This role requires partnering closely with Sales, Marketing, Community, and Product teams to lead and manage client engagements and ensure their long-term success.

Key Responsibilities:

1. Lead and manage multiple customer engagements for European customers, implementing Applause’s crowd-based digital testing solutions, and act as the first person of contact for our clients’ product and QA teams.
2. Build and develop long-term relationships, become a strategic advisor to our customers and help them create flawless digital user experiences for their users.
3. Collaborate closely with our Testing Services and Sales teams in monitoring the progress and success of our customer engagements, ensure we collect, understand and meet/exceed our customers’ success criteria and deliver according to the contractual entitlements.
4. Maintain and increase customer satisfaction, ensure retention and identify and pursue areas of expansion and growth within our client engagements.
5. Work with leadership to channel commonalities across customers into Applause best practices across our products and services.

What you’ll need to succeed:

1. A university degree in Software Engineering, IT, Business or a related field or at least 3 years of practical experience as a Software Developer, Product Owner, Scrum Master, or QA Engineer.
2. 5+ years of experience as a customer-facing technical Project Manager, Product Manager, Product Owner, Customer Success Manager, Account Manager or Consultant for digital applications or any field related to software development and QA.
3. Experience or strong interest in application software development practices and agile approaches such as Scrum, Kanban, SAFe.
4. Excellent organizational, analytical and problem-solving skills.
5. Excellent client-facing communication and presentation skills.
6. Fluent in English (B2 or higher) and German (C1 or higher), one additional European language (Spanish, French, Italian) would be a big plus.

You live and breathe the same values with us:

1. Be Accountable: You love to take ownership, hold yourself and others accountable to increase empowerment and success.
2. Celebrate Authenticity: You love bringing your true self to work and to creating genuine and trustful relationships within a diverse environment.
3. In It Together: You have a team-first mindset and you love collaboration with your peers.
4. Create Value for Our Customers: You love delivering meaningful business impact and be a release partner for all aspects of digital quality.
5. Crush Your Goals: You always strive for excellence and you constantly seek ways to be better, more effective and more efficient.

What makes Applause a great place to work:

1. Fantastic people, modern culture and working with leading brands.
2. Opportunity to grow and contribute to the success of a global company working with the biggest, widely recognized brands.
3. Build a strong network of executives and decision makers in world leading tech brands.
4. Learn and grow by joining various courses and in-house knowledge sessions (internal buddy, sales bootcamp, feedback-sharing sessions etc.).
5. Find your best way to work – Choose between remote, hybrid or on-site from our office in Berlin.
6. Culture of teamwork and transparency.
7. Onboarding: Detailed and structured onboarding that ramps you up in no time.
8. Access to 7000+ online courses via Coursera.
9. Workout wherever you want – outdoor activities, online or at multiple fitness studios with Urban Sports Club.

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

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