crm specialist in digital banking in Berlin

N26 provides a digital banking platform, offering customers an elegant digital banking experience without physical branches, paperwork, or hidden fees.

• Execute multi-channel CRM campaigns to engage customers
• Collaborate with cross-functional teams and stakeholders to deliver complex campaigns
• Champion adherence to established processes to improve campaign efficiency and operational excellence
• Conceptualise, set up, and maintain automated communication workflows that support CRM KPIs
• Collaborate with data analytics and data engineering teams to apply a data-driven approach
• Use A/B testing to optimise campaign performance
• Own and report on KPI development
• Plan strategic campaigns with the CRM team and CRM managers, aligned with company goals
• Lead the implementation of strategic initiatives
• Apply data-driven insights and customer segment knowledge to deliver targeted messaging and achieve strategic objectives
• Bachelor's degree in Marketing, Business, or a related field, or equivalent work experience
• 3+ Years of experience in CRM roles
• Proven track record in CRM campaign execution and optimisation at a senior level
• Strong technical skills, including HTML, SQL, and A/B testing
• Proficiency in CRM tools
• Ability to analyse and interpret campaign performance data
• Excellent communication and collaboration skills to lead cross-functional teams
• Creative problem-solving ability and a strategic mindset
• Work from home budget
• Discounts on fitness and wellness memberships
• Language apps and public transportation benefits
• Premium subscription to a personal N26 bank account, plus subscriptions for friends and family members
• One additional day of annual leave for each year of service
• High degree of autonomy and access to cutting-edge technologies
• Relocation package with visa support for those who need it

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